Curse

Smurf Minions · Jun 23, 2009, 06:18 PM // 18:18

I'm not facing any problems at all, but make sure gw.exe is in the exception list of the IMON of NOD32 (it worked for me like 3 months ago). So I don't think the problem is on anet's side but its lying in between.

don richardos · Jun 23, 2009, 06:26 PM // 18:26

Quote:

Originally Posted by Smurf Minions

I'm not facing any problems at all, but make sure gw.exe is in the exception list of the IMON of NOD32 (it worked for me like 3 months ago). So I don't think the problem is on anet's side but its lying in between.

Well if i had NOD32 then u mybe had a point..but i didnt so its all anet's fault

caxman · Jun 23, 2009, 06:28 PM // 18:28

Problem is, cant access the website to contact anet tech support

don richardos · Jun 23, 2009, 06:33 PM // 18:33

Quote:

Originally Posted by caxman

Problem is, cant access the website to contact anet tech support

well got the same...(no im not french)

caxman · Jun 23, 2009, 06:38 PM // 18:38

It seems that all the firewall problems stem from people using NOD32

Im using AVG for antivirus and the windows firewall, ive made sure GW is on the exceptions and ive opened the ports it recommends.

don richardos · Jun 23, 2009, 06:45 PM // 18:45

well ''alot'' of people with the same firewall problem on the same time is a bit weird..and there already was alot of lagg/DC's for days so its just anet..but because they never look here ofc and i cant go to guildwars.com or the support i just need to wait before they do something...(if it will be aslong as XTH im gonna play runescape /not)

caxman · Jun 23, 2009, 06:49 PM // 18:49

need someone to direct them here, or go onto tech support and ask for a solution for us

okidoke · Jun 23, 2009, 06:49 PM // 18:49

Quote:

Originally Posted by Leet Tankur

Complete guide how to enable Guild Wars through Nod32 Antivirus:

http://hdcpremium.webs.com/guildwarstutorials.htm

I have performed the above as I am having the same error 58 with no access to official wiki or official site or ncsoft site.

Still can't get on though

My night off playing down the pan!

Frostylady · Jun 23, 2009, 07:34 PM // 19:34

Quote:

Originally Posted by caxman

It seems that all the firewall problems stem from people using NOD32

Im using AVG for antivirus and the windows firewall, ive made sure GW is on the exceptions and ive opened the ports it recommends.

I am having a problem with error =058, tried resetting pc, resetting router, trying a different pc! Still can't get in.

I don't have NOD32, am using AVG and windows firewall too, anyone have any suggestions? very frustrated

don richardos · Jun 23, 2009, 07:52 PM // 19:52

Quote:

Originally Posted by Frostylady

I am having a problem with error =058, tried resetting pc, resetting router, trying a different pc! Still can't get in.

I don't have NOD32, am using AVG and windows firewall too, anyone have any suggestions? very frustrated

Welcome to Tha Club

slowerpoke · Jun 23, 2009, 07:55 PM // 19:55

While i also use Nod32, that's not the problem here, as I cant access GW or the websites from any pc on my network.

caxman · Jun 23, 2009, 08:00 PM // 20:00

Quote:

Originally Posted by slowerpoke

While i also use Nod32, that's not the problem here, as I cant access GW or the websites from any pc on my network.

I have the same problem, not able to access website on any comp

Regina Buenaobra · Jun 23, 2009, 08:10 PM // 20:10

If you're experiencing issues connecting or of you're lagging out, could you let me know what region you're connecting from? We've had reports from Europe about this recently, and our team's taking a look at those, but it would be useful to know whether this is happening outside of Europe, too.

caxman · Jun 23, 2009, 08:17 PM // 20:17

Im connecting from England

slowerpoke · Jun 23, 2009, 08:21 PM // 20:21

Assuming its not a client side problem, either its our ISPs end or ANet have routing issues from their web servers to certain parts of the internet.

Quote:

Originally Posted by Regina Buenaobra

If you're experiencing issues connecting or of you're lagging out, could you let me know what region you're connecting from? We've had reports from Europe about this recently, and our team's taking a look at those, but it would be useful to know whether this is happening outside of Europe, too.

UK here.

don richardos · Jun 23, 2009, 08:23 PM // 20:23

Netherlands so ye europe server

Chop it Off · Jun 23, 2009, 08:30 PM // 20:30

Quote:

Originally Posted by Regina Buenaobra

If you're experiencing issues connecting or of you're lagging out, could you let me know what region you're connecting from? We've had reports from Europe about this recently, and our team's taking a look at those, but it would be useful to know whether this is happening outside of Europe, too.

indiana.

getting all sorts of errors and serious lag when i had none about 2 weeks ago.

random ping spikes, 007's, 058's etc...

Frostylady · Jun 23, 2009, 08:32 PM // 20:32

Quote:

Originally Posted by Regina Buenaobra

If you're experiencing issues connecting or of you're lagging out, could you let me know what region you're connecting from? We've had reports from Europe about this recently, and our team's taking a look at those, but it would be useful to know whether this is happening outside of Europe, too.

Hi Regina,

Am from the UK.

Am glad you know something about this already.

Looking forward to the solution.

Martin Kerstein · Jun 23, 2009, 08:48 PM // 20:48

From the current reports we get, it looks like that there is an issue with one of the peering providers, so depending on how you are routed, you can either connect or not.

For your information and entertainment while we try get to the bottom of this:

Peering
Routing

Hope you find it informative, i used to do this for a living ^^

BogusDude · Jun 23, 2009, 08:51 PM // 20:51

same here from england, after running a test looks to be a routing issue going through france