Curse

Skull_Pinho · Aug 07, 2009, 06:05 PM // 18:05

Hello Guyz.

Well from 6:30pm to 8am, my guild wars doesn't work, its like i keep watching load screen to the map, but people can see me on the map, or it enters and i try to walk i keep stuck on my screen and people keep watching me moving, it started happening 1 month ago, and i don't know what to do, when i play not in that time, the game works perfectly fine.

I contacted my isp and they said:

Following the Email received, reports that the sites in question are not hosted on servers in Cabovisão are dependent on machines where they are housed and the capacity of the same in terms of Internet access, as of all other servers for which this information to be directed, if in its opinion the length of access exists inside of our servers will be a matter of us send information regarding time of access to the pages in question through the command tracert followed by the ip of the site you want to access.

My pc can get guild wars working easily, what should i do?

Waiting answers

Tarun · Aug 07, 2009, 07:02 PM // 19:02

Any hardware or software firewalls running? Also, do you use any anti-malware programs or virus scanners?

Skull_Pinho · Aug 07, 2009, 07:16 PM // 19:16

No , i don't have any firewall on, i have internet seccurity options activated, (dont know how to turn it off) and yes i use a anti virus:

Kaspersky

Waiting for more answers

x sithis x · Aug 07, 2009, 08:10 PM // 20:10

didnt they have a system maintenance thing?

Bob Slydell · Aug 07, 2009, 10:09 PM // 22:09

6:30pm to 8am Every Day? I mean Every single day? If so it has got to do something with set restrictions on your computer or your wireless router. Can be fixed by resetting it. Either that or your ISP is messing with stuff they shouldn't be. Maybe your ISP is running maintenance but ANet was also running maintenance like a couple days ago....

Skull_Pinho · Aug 08, 2009, 08:37 AM // 08:37

Yes,Every single day,

Well, it happens in all the computers i got, in the laptot and in the normal one, and yes im using a router with wireless , so if both PC don't work, or is my isp or my router.

But i think it isn't the isp, cause 1 month ago was prefectly, so i guess i will try reset router.

How i do that?

Waiting for answer

Tarun · Aug 08, 2009, 03:55 PM // 15:55

Unplug both for approximately 30 seconds, then plug them back in.

Skull_Pinho · Aug 08, 2009, 05:46 PM // 17:46

Ok, i rebooted the router, but keeps the same , what sould i do? :X

Waiting for more answers

Tarun · Aug 08, 2009, 06:55 PM // 18:55

Might be an external problem, contact your ISP and have them look into it.

Skull_Pinho · Aug 09, 2009, 05:09 PM // 17:09

And what should i say to the ISP?

Tarun · Aug 09, 2009, 05:37 PM // 17:37

Basically what you've told us. That it happens on all computers in your network and even with a direct connection to the modem.

Snograt · Aug 09, 2009, 06:47 PM // 18:47

Maybe a tracert would help?

Using the -diag switch would generate one, if I remember correctly. Just start Guild Wars from a command prompt (Start->Run from XP, directly from the search bar in Vista/W7) - assuming your Guild Wars is installed in the default location, try this:

Code:

"C:\Program Files\Guild Wars\Gw.exe -diag"

Cut 'n paste that and hit return - post the results here.

Tarun · Aug 09, 2009, 07:12 PM // 19:12

^ To help Snog out, it's:

Code:

"C:\Program Files\Guild Wars\Gw.exe" -diag

Snograt · Aug 09, 2009, 08:20 PM // 20:20

*blush*

Thanks, Tarun - I'm always misplacing those damn quotes.

rb.widow · Aug 09, 2009, 09:42 PM // 21:42

Actually, depending on the make of the Router, unplugging it for 30 minutes may not be enough, espically if its a setting that has been set ( maybe someone clicking around not realizing )

You should log into your router manually from your computer and check the settings on it, to make sure there are no time restrictions on the router, also i believe there are settings in windows that allow you to restrict times that the system can use certain features etc.

But id run with the router settings one first.

Xeng Suey · Aug 10, 2009, 10:31 AM // 10:31

I have the same problem with my guildwars. I dont belive its the isp or the router.

EDIT: Forgot to say that my ISP is exactly the same then Skull Pinho, and i'm the excat condiutions on him about firewalls and spywares and antivirus stuff. I Recently opeened a thread if you wanna see what i explain in there: http://www.guildwarsguru.com/forum/s...php?t=10391598

I hope you guys can help us with this one because its relly stupid. I'v always played w/o any kind of trouble and any kind of lag with this ISP, but this last month has been aughfull (i dunno if this is a ISP problem or a GW problem though, but...)

Xeng Suey · Aug 10, 2009, 11:01 AM // 11:01

I just did the tracet that was sugested by Snogart (its actually, 11:59 am in the place i am), but i dunno how to analyze the results it gave me :P

Anyway, i saw a section, named: " = Checking server connectivity" and it says "connect succeeded" in every site it serached. Dunno if this means something or not though lol.

Pls ask for more info about the result of this test if needed.
btw, rb.widow suggested we check our router specifications manually, but i have no ideia how to do it. IF you could help us with that i would apretiate.

tkx in advance for any kind of help/Support you can give us!

Tarun · Aug 10, 2009, 04:09 PM // 16:09

If you two are having the same sort of issues and have the same ISP, then it's most likely the ISP.

Xeng Suey · Aug 10, 2009, 07:45 PM // 19:45

Quote:

Originally Posted by Tarun

If you two are having the same sort of issues and have the same ISP, then it's most likely the ISP.

Then what shall i say to the ISP when i contact them? The main problem is with guildwars, since the usual "works" with internet(like checking e-mail, surfing in websites, listening radio via web, etc,etc) are fine.

Shall i report them what we sayed in this thread and that our PCs are able to run GW w/o any issues. And shall i say to them that i never had any problem till since last month or so?

Btw, you are prolly corect by sayig its all about our ISP, since I use CABOVISAO when i am at my parents house (and its when i notice this problems). Because when i am at my house (and i dont have any issue playing GW or surfing the internet), i use CLIX wich are 2 completely different portuguese ISPs. Anyway, 1 thing that i fell strange is the fact GW is the only MMPORG i fell this issue when i'm playing in my parents house. For instance, I play Perfect World International and i dont have any issue in playing it, but thats maybe because there are no map switching in that game...i dont no and i am confused with all this.

I apretiate your concern and help, and i'll try to get in touch with CABOVISAO on Friday, since tomorrow i wont be at my parents home.

Cheers! And tkx again!

Tarun · Aug 10, 2009, 09:28 PM // 21:28

As said in post 11, tell them what you have told us and be ready/willing to answer their questions. Let them know there are others having this same issue using the same ISP.