Curse

ajc2123 · May 12, 2010, 02:38 PM // 14:38

Alright so recently, my Ping in GW has increased dramatically, sometimes going all the way to 10k. Any other MMO I play, or streaming things works just fine though. I can play games like WoW or Runes of magic, with skype, AIM, and pandora radio playing at the same time. But when I close EVERYTHING related to internet connections when I play GW, I still get a bad ping nowadays.

It didn't use to be like this...besides getting another internet connection (Impossible for this area) is there a way to fix my ping? GW seems to be the only thing affected. Flaring irontooth drakes to death has become a chore now >_>

Elder III · May 12, 2010, 03:41 PM // 15:41

I'm afraid there's not too much you can do, the closer we get to GW2 the more ppl report troublesome PING etc... I think it is affecting everyone across the board to some degree, it's just that you seem to be one of the ppl that is affected worse than most - it's server side - whether that means Anet, your local ISP or somewhere in between doesn't really matter - I just hope that they come up with some new servers for GW2 and allocate the proper resources back to GW1 (for the many that will still want to play it). If they don't I'm afraid GW1 won't last long past the release of GW2...

ajc2123 · May 12, 2010, 03:51 PM // 15:51

Quote:

Originally Posted by Elder III

I'm afraid there's not too much you can do, the closer we get to GW2 the more ppl report troublesome PING etc... I think it is affecting everyone across the board to some degree, it's just that you seem to be one of the ppl that is affected worse than most - it's server side - whether that means Anet, your local ISP or somewhere in between doesn't really matter - I just hope that they come up with some new servers for GW2 and allocate the proper resources back to GW1 (for the many that will still want to play it). If they don't I'm afraid GW1 won't last long past the release of GW2...

Yeah this is more than just a minor annoyance...if I can't even flare a level 10 monster to death, than I really don't feel like playing the game anymore.

KZaske · May 13, 2010, 06:06 AM // 06:06

I would advise submitting a ticket to ANet. Not that I expect them to do anything for you, but at least let them know you are unhappy about it. I really think they are giving LimeLight too much lee-way.

ajc2123 · May 13, 2010, 01:22 PM // 13:22

Yeah that's a good idea. Even if they don't fix it, at least if more people submit tickets, the awareness will increase.

I let them know the basics, GW is the only thing that lags, I included an internet speed test including ping to a local server compared to a Europe server (not sure where their servers are), along with that test my computer file thingy you can do on Guild wars. Average in game ping compared to other games, etc etc.

Hopefully they don't start out "Have you tried restarting your computer?" XD

rb.widow · May 13, 2010, 04:40 PM // 16:40

Quote:

Originally Posted by KZaske

I would advise submitting a ticket to ANet. Not that I expect them to do anything for you, but at least let them know you are unhappy about it. I really think they are giving LimeLight too much lee-way.

Personally dont waste your time with support, you will just get more pissed at the fact the game you bought you cannot play, and there responses will make you want to leave all the more,

I was getting pings outs at over 90,000 i had screenshots of this and send them to Anet support, there response to me was,

Update your graphics card drivers.

I then send a further 3 screen shots showing pings of over 90/100k, my alliance members from all of the world where also getting massive pings, making the game unplayable,

Again we got fob'ed off by support.

Lord Sojar · May 14, 2010, 12:19 AM // 00:19

I was having the same issues this morning. I spoke with Joey about it, and he informed the network team. They were looking at the issues earlier today, and it seems to be resolved for myself and a few friends. Are you still experiencing issues? If so, what is your location?

ajc2123 · May 14, 2010, 01:17 AM // 01:17

Near Atlanta Georgia...yup...still having problems.

Lord Sojar · May 14, 2010, 01:47 AM // 01:47

Quote:

Originally Posted by ajc2123

Near Atlanta Georgia...yup...still having problems.

Problems just started back up for me about an hour ago. They had been resolved during most of the afternoon and early evening. I'll talk with Joey further if this continues tomorrow.

jray14 · May 15, 2010, 03:35 AM // 03:35

I've been getting ping spikes of 20-60k every 10 minutes or so the last 5 hours. Normally I only get one of those spikes about once a week. There are also lots of 5k spikes, and my average ping has been around 1.5k. I have also been getting several ERR=007's.

North Carolina, USA.

ajc2123 · May 15, 2010, 03:36 AM // 03:36

Getting so tired of support. "Download this, disable this, try this, do this!"

I am no expert in internet connections, but I am pretty damn sure this is on THEIR end and not mine >_<

arcanemacabre · May 15, 2010, 04:01 AM // 04:01

Today has definitely been worst than most. Not sure what the problem is exactly, but I really don't think it's on my end, either. I'm able to play other MMOs, download, watch streaming videos, and surf just fine. I get into GW, and I'm almost d/c every 5-10 minutes, and completely d/c (with no hope for r/c) every 45 minutes or so. The average ping is around 300, too.

I just started playing again after about a year break, and it was never this bad before. I mean, there were bad days, sure, but the worst days I maybe had 2 d/c. Today? 6 with 3 of those unable to r/c.

Lord Sojar · May 15, 2010, 07:51 AM // 07:51

Indeed, I was having similar problems. I didn't catch any of the devs on vent or IRC today, so I will try tomorrow to contact them again.

ajc2123 · May 16, 2010, 12:19 AM // 00:19

Awesome...another day where my character won't move for minutes!

I hope they do some server maintenance or something. gah!

KZaske · May 16, 2010, 05:21 AM // 05:21

I have been able to play just fine, pings as low as 47 but my average is about 120. It has not been that low for some time.

ajc2123 · May 24, 2010, 10:58 PM // 22:58

ok so, still having shitty connection. GW support gave me a program to test my connection, which gave me their server IPs to test out for myself. The program said I connected, but when I ran my CMD box and did a trace route, I couldn't get past the 11th hop. It was all timed out after that.

Try it yourself and tell me what you get.

just go to start>run and type in CMD. Type in tracert, then a space, then either of these addresses.
diag.arenanetworks.com
File1.ArenaNetworks.com
Auth1.ArenaNetworks.com

I would like to hear results from people who do have problems and people who don't.
*edit*
Actually 216.107.245.53 is the games server....but the same results occur anyways.

Primusq · May 27, 2010, 11:39 PM // 23:39

Same problem here, often time out on loading screen or shortly after in the outpost, major lags if getting in. I did the tracert on 216.107.245.53 and timed out on #13.

ajc2123 · May 28, 2010, 12:11 AM // 00:11

I have just about given up. No...in fact...I HAVE given up. For anyone that cares, this is Anets responses to me. Read from the bottom up. I deleted names for obvious reasons, everything else is copied/pasted. I'm not necessarily saying it's their fault...I am just really REALLY aggrivated.

Quote:

Response () 05/27/2010 01:36 PM
Hello ,

This delay isn't important for web surfing, downloading files, streaming audio or video, but can cause problems for latency sensitive applications such as VoIP (Voice over IP) and online games. Different game use different servers located in different places. In your case, you ISP is not routing your connection to us efficiently.

Most people do not have the issue you are experiencing and our network diagnostics (Traceroute and PingPlotter) supports our findings about your particular connection. The best suggestion we can provide would be to try a different ISP or contacting your ISP to see if they can reduce the packet-loss at all.

Regards,

NCsoft Technical Support

To contact our Billing or Technical Support by phone please call (512)225-6359.
· Phone Support Hours: M-F, 12pm-5pm Central Time (North America)
· Long distance charges may apply.

Customer () 05/27/2010 01:02 PM
Another Internet connection is not a possibility. The problem is Guild Wars is the only problem. Firefox works, runes of magic works, Atlantica online works, internet radios work. Guild wars is the only thing that does this.

Response (.) 05/27/2010 12:18 PM
Hello ,

That does sound like network lag. The last PingPlotter report still shows packet-loss sporadically occuring on all hops. Could you try another Internet connection to see if you can reproduce the issue?

Regards,
.
Guild Wars Technical Support

To contact our Billing or Technical Support by phone please call (512)225-6359.
· Phone Support Hours: M-F, 12pm-5pm Central Time (North America)
· Long distance charges may apply.

Customer () 05/27/2010 10:31 AM
1. When you hit a lag spike do you see your character breathing and are you able to move your mouse cursor or does the entire screen freeze with no movement at all?

Everything is still moving...except I am unable to move my character and other characters stop moving also. Skills become unable to be used. I can see things such as enchantment animations that go around a character...but no one moves from their spot.

2. Do you ever snap back to where you were a few seconds before, or do powers/skills have a delayed activation?

yes, and then I find I randomly teleport places....probably from TRYING to move...but mostly I just snap back.

Response () 05/27/2010 10:23 AM
Hello ,

Packet-loss is still present on this connection. Please describe the lag issue in a little more detail:

1. When you hit a lag spike do you see your character breathing and are you able to move your mouse cursor or does the entire screen freeze with no movement at all?

2. Do you ever snap back to where you were a few seconds before, or do powers/skills have a delayed activation?

Please provide as much detail as possible so we can quickly identify the issue.

Regards,
.
Guild Wars Technical Support

To contact our Billing or Technical Support by phone please call (512)225-6359.
· Phone Support Hours: M-F, 12pm-5pm Central Time (North America)
· Long distance charges may apply.

Customer () 05/26/2010 07:27 PM
Ok so I contacted my ISP, they sent me to their level2 tech support guy. and he ran ping tests/etc (which I copied/pasted to a txt file), and I have no loss whatsoever. Did another ping plotter test, and I am attaching that.

Response () 05/25/2010 11:55 AM
Hello ,

The /ping command will give a number comes from both network latency and system performance. The updated video driver can help to make the system respond more efficiently.

Based on the data in the PingPlotter report the latency on hop 2 is frequently over 100 ms and is spike up to 180 ms. Latency spikes and packet loss are occurring on each subsequent hop with hop 11 being the worst at an average 252 ms latency and 3% packet loss.

We recommend you contact your ISP to see if they can improve your connection. Hop 2 (10.4.16.1) appears to be the connection to their network.

Once your ISP has corrected the latency on your connection, please send an updated PingPlotter report if you are still having issues.

Regards,

NCsoft Technical Support

To contact our Billing or Technical Support by phone please call (512)225-6359.
· Phone Support Hours: M-F, 12pm-5pm Central Time (North America)
· Long distance charges may apply.

Customer () 05/24/2010 07:24 PM
Ok, I already upgraded my video card with the last response...I fail to see how my graphics will affect my internet though.

Response () 05/24/2010 06:05 PM
Hi ,

The ping that you see in Guild Wars is a round trip average, so all the way to the server and back. I see your connection hovering around 100ms on the way to the game server, so we can likely expect to see double that amount ingame.

I believe the main issue here is that I see high amounts of packetloss in your network connection to our server. 33% and 66% of that data being sent up is being lost on the way. Some examples of this from your diagnostic are below.

9 50ms 1/ 3 = 33% 1/ 3 = 33% ae-7.ebr3.Dallas1.Level3.net [4.69.134.21]
10 117ms 0/ 3 = 0% 0/ 3 = 0% ae-3-3.ebr2.LosAngeles1.Level3.net [4.69.132.77]
11 101ms 1/ 3 = 33% 1/ 3 = 33% ae-2-2.ebr2.SanJose1.Level3.net [4.69.132.13]
12 96ms 0/ 3 = 0% 0/ 3 = 0% ae-62-62.csw1.SanJose1.Level3.net [4.69.134.210]
13 84ms 1/ 3 = 33% 0/ 3 = 0% ae-21-69.car1.SanJose2.Level3.net [4.68.18.11]
14 --- 3/ 3 =100% 2/ 3 = 66% dacom-level3-te.sanjose2.Level3.net [4.68.111.134]

Generally in this case we would ask you to try another connection or contact our ISP to ensure there is no packetloss in your connection . However, I would like you to first update your video drivers and run another diagnostic for us to test your connection. You can download the latest video drivers from http://game.amd.com/us-en/drivers_ca...indows-7-64bit

There is a free trial program called PingPlotter Standard which may be of some use to us in determining the health of your active Internet connection. We ask that if you are using a router, hub, or switch, to first disconnect this device and connect directly to your modem before running this utility. You may have to reboot your modem and/or computer to reestablish your Internet connection.

This program is not supported by NCsoft. You can find the program and information on how to use it at http://www.pingplotter.com/download.html

1. Please download and install the Standard version of PingPlotter.

2. Run the program and in the upper left corner you will see an "Address to Trace:" section.

3. Type in the server IP you find in game by hovering your mouse over the colored dot in the lower right hand portion of the screen and click the "Trace" button. Please allow the tool to run for at least 30 minutes even if you are unable to play, or you get disconnected during this time.

4. Click on the "Stop" button. Then, click on File -> Save Sample Set and save the file to your computer in a location that will be easy to find, such as your Desktop.

Please update your incident at the provided link and attach the report. If you encounter a problem such as excessive lag or Code=007, please tell us what time the problem occurred so that we can investigate that section of the report.

Regards,

Guild Wars Technical Support

Customer () 05/24/2010 05:40 PM
I tracert in the command box the three addresses in guild wars test.txt file. diag.arenanetworks.com and the other two. I cannot get past the 11th hop. At hop 12 it times out and just goes forever on each one. The first 3 are me and my ISP provider who also couldn't reach the 12th hop.

Does this information help? the txt file says i connected, but my command box tracert says otherwise.

Customer () 05/24/2010 04:38 PM
I uninstalled Avira completely, did the MSCONFIG, still didn't help. I am getting 1k+ ping in game.

Response () 05/24/2010 11:08 AM
Hi ,

Let's try updating your video driver from the latest one on the ATI site here;
http://game.amd.com/us-en/drivers_ca...indows-7-64bit

Then disable all startup items to make sure that no background programs or processes are causing a conflict. To do this, please perform the following:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type "MSCONFIG" without the quotes, and click "OK". This should open the System Configuration Utility.

3. Go to the "Startup" tab and click the "Disable All" button.

4. Next go to "Services" tab and check the "Hide All Microsoft Services" check box, then click the "Disable All" button.

5. Once these items are all disabled, click the "OK" button and you will get a prompt to restart your computer. Please restart your computer.

And if that does not correct the issue then I would suggest you try completely uninstalling all of the 'Avira' software as sometimes it makes changes to the registry that even disabling will not solve.

If this works then you need to reinstall it and contact support for that application to find out what we are missing in the configuration of it.

Thank you,

Guild Wars Technical Support

To contact our Billing or Technical Support by phone please call (512) 225-6359.
• Phone Support Hours: M-F, 12pm-5pm Central Time (North America)
• Long distance charges may apply

Customer () 05/24/2010 09:04 AM
Ok, here it is.

Response (.) 05/23/2010 11:40 AM
Hello ,

Since you are using Windows 7 you will need to run the Game Advisor from your desktop. It will save the report there when it has completed. Then just attach it to the ticket and send it in to us.

Regards,

Guild Wars Technical Support

To contact our Billing or Technical Support by phone please call (512) 225-6359.
· Phone Support Hours: M-F, 12pm-5pm Central Time (North America)
· Long distance charges may apply.

Customer () 05/22/2010 06:55 PM
The program doesn't save the txt file correctly. It says the location its at, but then it can't find it. I can't manually find it either. Still having problems.

Response (.) 05/14/2010 01:56 PM
Hello ,

In order for us to better assist you with this issue, please run our Game Advisor application. The Game Advisor will provide us with helpful information about your system and Internet connection.

To run Game Advisor, please perform the following steps:

1. To download the Game Advisor, go here: http://us.ncsoft.com/gameadvisor

2. When prompted, save the file to your Windows "desktop" so that you can access it easily. Please save the file before running it - running from the website can cause file issues.

3. Double-click on the Game Advisor file and then click on the icon of the game you're experiencing an issue with.

4. Click on the "Test Computer and Connection" button and please wait a few minutes while the process completes.

5. Once the process completes, a "Test Result" window will come up. This window will provide you with a link to update your ticket as well as tell you where the diagnostic report is saved. You can also view the report file.

Please update your ticket with this file. If you need assistance attaching a report to the ticket please follow the instructions in the following Knowledge Base article:

Title: Attaching a File
Answer Link: http://help.ncsoft.com/cgi-bin/ncsof...p?p_faqid=5887

Once we receive it, we'll have a better idea of how to resolve your issue.

Regards,

Guild Wars Technical Support

To contact our Billing or Technical Support by phone please call (512)225-6359.
· Phone Support Hours: M-F, 12pm-5pm Central Time (North America)
· Long distance charges may apply.

Customer () 05/13/2010 07:14 PM
It hasn't helped.

Response () 05/13/2010 04:25 PM
,

Please disable all startup items to make sure that no background programs or processes are causing a conflict. To do this, please perform the following:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type "MSCONFIG" without the quotes, and click "OK." This should open the System Configuration Utility.

3. Go to the "Startup" tab and click the "Disable All" button.

4. Next go to "Services" tab and check the "Hide All Microsoft Services" check box, then click the "Disable All" button.

5. Once these items are all disabled, click the "OK" button and you will get a prompt to restart your computer. Please restart your computer.

Once Windows is back up, do not start any other programs and then try the game again. Please let us know if this helps.

Regards,

Guild Wars Technical Support

To contact our Billing or Technical Support by phone please call (512)225-6359.
· Phone Support Hours: M-F, 12pm-5pm Central Time (North America)
· Long distance charges may apply.

Response () 05/13/2010 09:55 AM
,

Thank you for the network information.

I am escalating your ticket for further assistance. Once your ticket has been reviewed someone will be in contact with you as soon as possible.

Regards,

Guild Wars Technical Support

To contact our Billing or Technical Support by phone please call (512) 225-6359.
· Phone Support Hours: M-F, 12 pm - 5 pm Central Time (North America)
· Long distance charges may apply.

Customer () 05/13/2010 09:43 AM
- How do you connect to the Internet?
Directly through modem

- Do you use DSL, cable, dial-up, satellite, or another connection method?
DSL or cable, i forget.
- Do you use any routers, hubs, or switches? If so, could you tell us the make and model of that equipment?
No
- Who is your Internet service provider?
Nulink
- Where are you located? Your city and state/province would be helpful.
Atlanta Georgia
- Are you on a home, campus, business, or military network?
Home
- Are you using a firewall application? If so, which one?
Windows firewall, but I tried turning it off. It wasn't that.

Response () 05/13/2010 09:27 AM
Hello

Thank you for contacting Guild Wars Technical Support. To help us better understand the cause of this issue, please send us the following information about your network setup:

- How do you connect to the Internet?

- Do you use DSL, cable, dial-up, satellite, or another connection method?

- Do you use any routers, hubs, or switches? If so, could you tell us the make and model of that equipment?

- Who is your Internet service provider?

- Where are you located? Your city and state/province would be helpful.

- Are you on a home, campus, business, or military network?

- Are you using a firewall application? If so, which one?

- Do you use any Internet Security Applications (ISA) such as CYBERsitter, "Net-Nanny," ZoneAlarm®, McAfee® or Norton™?

We look forward to hearing back from you so that we can help resolve this issue as quickly as possible.

Regards,

Guild Wars Technical Support

To contact our Billing or Technical Support by phone please call (512) 225-6359.
· Phone Support Hours: M-F, 12pm-5pm Central Time (North America)
· Long distance charges may apply.

Auto-Response 05/13/2010 08:18 AM
,

Our support department will handle your request as soon as possible.

The Answers below were automatically selected and shown to you by RightNow SmartAssistant when you submitted your question. This is simply a log for your records of what you were presented with.

Title: Defragmenting Gw.dat
Link: http://help.ncsoft.com/cgi-bin/ncsof...ted=1162312865

Title: Security FAQ
Link: http://help.ncsoft.com/cgi-bin/ncsof...ted=1087503476

Title: Using the Guild Wars Diagnostic Utility
Link: http://help.ncsoft.com/cgi-bin/ncsof...ted=1155849779

Title: Adding Additional Game Accounts
Link: http://help.ncsoft.com/cgi-bin/ncsof...ted=1090098054

Title: Code=026
Link: http://help.ncsoft.com/cgi-bin/ncsof...ted=1117224198

Customer () 05/13/2010 08:18 AM
Recently, My ping in Guild wars has increased dramatically, sometimes to 10k! I close all my internet connection programs including even AIM, and it doesn't help. GW is the only thing that has increased ping for me, as I can play Runes of magic or another internet game, Pandora radio, aim, and Skype all at the same time, and it doesn't affect game play of the other games.

I did an internet speed test and my download speed is 3mbs, upload is .5mbs, ping is .23 ms to local (Atlanta Georgia) servers, and my ping to Europe is 100ms on average, yet I get an average of 2k-10k in guild wars. When I'm lucky it says 500ms, but the performance doesn't even match that reading.

I included the test thing that guild wars can run. Note that it wasn't like this at least a month ago, now I can't even Flare a level 10 Irondrake to death without problems...and that's pretty bad. Please help me out here.