Guild Wars Forums - GW Guru
 
Forums Guild Wiki PvX Wiki
 

Go Back   Guild Wars Forums - GW Guru > Forest of True Sight > Technician's Corner
Reload this Page Can't connect to ArenaNet [Merged]
Register FAQ Calendar Mark Forums Read

Notices

Reply
Page 2 of 2 < 1 2
 
Thread Tools Display Modes
Old Jul 03, 2010, 02:56 PM // 14:56   #21
Desert Nomad
 
Gill Halendt's Avatar
 
Join Date: Mar 2008
Advertisement

Disable Ads
Default
Quote:
Originally Posted by Hennu View Post
However, since this never happened before, and it was temporary solution they (I dont know which, my ISP or A-net servers) have to fix it for future ;(. But its good to know how to get in GW via "emergency route"
Don't worry, they'll fix it eventually, but you can still play in the meanwhile.

Looks like this issue happens when Anet/NCSoft bans entire subnets, they probably whitelist individual IP addresses only after the ban has occurred, but this way a lot of people are involved...
Gill Halendt is offline   Reply With Quote
Old Jul 04, 2010, 08:30 AM // 08:30   #22
Pre-Searing Cadet
 
Join Date: Jun 2009
Default Connecting to ArenaNet 0%
Hi,
I've been unable to play GW since Dragon Festival started. I'm always stuck at "Connecting to ArenaNet 0%". I also found out that sites www.guildwars.com , www.arena.net , www.wiki.guildwars.com aren't working since then. After -diag mode I got:

================================================== ============================
= Checking server connectivity
================================================== ============================
Diag.ArenaNetworks.com - address lookup failed
File1.ArenaNetworks.com - address lookup failed
Auth1.ArenaNetworks.com - address lookup failed
Completed in 30.00 seconds


================================================== ============================
= Tracing network paths
================================================== ============================
icmp.arenanetworks.com - address lookup failed
Completed in 10.00 seconds


================================================== ============================

Does anyone know how to fix this? Should I contact my Internet provider? I must assure you that it's not firewall problem.
Please, help me.
Regards.


edit:
oh nvm didn't see the topic below

changing dns helped me - http://code.google.com/intl/it/speed/public-dns/
Last edited by id0ll; Jul 04, 2010 at 11:11 AM // 11:11..
id0ll is offline   Reply With Quote
Old Jul 04, 2010, 11:12 AM // 11:12   #23
Pre-Searing Cadet
 
Join Date: Jun 2009
Default
Google DNS fixed this, thanks!
id0ll is offline   Reply With Quote
Old Jul 04, 2010, 01:38 PM // 13:38   #24
Academy Page
 
Navis's Avatar
 
Join Date: Feb 2006
Location: Paris, France
Guild: Tears of the Ascended [ToA]
Profession: Mo/
Default
This Google Public DNS thing is pro, it also seems to have improved my connection speed!
Is there any reason not to use it all the time?
Navis is offline   Reply With Quote
Old Jul 06, 2010, 08:21 AM // 08:21   #25
Pre-Searing Cadet
 
Join Date: Jul 2010
Location: Sweden
Guild: Spirit Gone Rambo
Profession: Rt/N
Default
i have the same problem i cant even go out on their webbsites and i have tryed everything here that you all say and nothing work
ryh5n6s is offline   Reply With Quote
Old Jul 06, 2010, 02:55 PM // 14:55   #26
Ascalonian Squire
 
Join Date: Dec 2009
Guild: fire
Profession: Rt/Mo
Default
i have just tried switching to google DNS. had no luck still stuck at 0%. has anybody else got another solution?
hihello is offline   Reply With Quote
Old Jul 06, 2010, 06:39 PM // 18:39   #27
Hell's Protector
 
Quaker's Avatar
 
Join Date: Aug 2005
Location: Canada
Guild: Brothers Disgruntled
Default
There were some posts about this a while ago in which it was suggested that some ISPs and school/business networks had disabled GW because their system thought GW was a file sharing program.
There's also been cases where ANet blocked a range of IPs that botters/gold-farmers used and some innocent people were in the same range.
Since nobody posting here seems to want to mention where they are and/or what provider they are using, it's harder to pin it down.
Quaker is offline   Reply With Quote
Old Jul 06, 2010, 07:52 PM // 19:52   #28
The Fallen One
 
Lord Sojar's Avatar
 
Join Date: Dec 2005
Location: Oblivion
Guild: Irrelevant
Profession: Mo/Me
Default
I will be notifying Arena Net of this thread. Keep your eyes out for an official response.
__________________
Lord Sojar is offline   Reply With Quote
Old Jul 10, 2010, 04:31 PM // 16:31   #29
The Fallen One
 
Lord Sojar's Avatar
 
Join Date: Dec 2005
Location: Oblivion
Guild: Irrelevant
Profession: Mo/Me
Default
As said, I sought an official response from ArenaNet. Here you have said response from the top tier of support.

Quote:
Originally Posted by Guild Wars Support
Hello Connor,

We recently had some IP changes, so those user's ISP's DNS servers will likely need to be refreshed.

If their ISP is unable to refresh their DNS server you may want to continue to suggest using the Google DNS server temporarily until it is resolved: http://code.google.com/speed/public-dns/ *This is not supported by NCsoft in any manner.

The root cause of the issue is those ISPs around that world that have long delays to refresh their DNS information. The forum thread you posted is not loading at this time, but I have not seen any reports of the Google DNS not working if it is setup correctly. If there are people that can not connect after using the new DNS information then they likely have a different issue - like a firewall block.

Thanks,
Donovan
Guild Wars Technical Support Senior
Quote:
Originally Posted by Guild Wars Support
Hello Connor,

Thank you. There appear to be a few small ISPs around the world that are slow to update their DNS cache, but hopefully they will all be updated soon.

Please let us know if you have any further questions.
__________________
Lord Sojar is offline   Reply With Quote
Old Jul 21, 2010, 05:15 PM // 17:15   #30
Ascalonian Squire
 
ArsNova's Avatar
 
Join Date: Sep 2009
Location: netherlands
Default
The last 4 to 5 hours I can't connect to the GW server, due to "code 058".
Although it happened before, resetting router and/or restarting computer fixed this. But not this time
I could try port forwarding but what's the IP of GW's server?
My location: Netherlands
My ISP: Telfort
Thanks
ArsNova is offline   Reply With Quote
Old Jul 21, 2010, 08:36 PM // 20:36   #31
The Fallen One
 
Lord Sojar's Avatar
 
Join Date: Dec 2005
Location: Oblivion
Guild: Irrelevant
Profession: Mo/Me
Default
Quote:
Originally Posted by ArsNova View Post
The last 4 to 5 hours I can't connect to the GW server, due to "code 058".
Although it happened before, resetting router and/or restarting computer fixed this. But not this time
I could try port forwarding but what's the IP of GW's server?
My location: Netherlands
My ISP: Telfort
Thanks

Did you try to use the Google Public DNS?
__________________
Lord Sojar is offline   Reply With Quote
Old Jul 21, 2010, 11:36 PM // 23:36   #32
Ascalonian Squire
 
ArsNova's Avatar
 
Join Date: Sep 2009
Location: netherlands
Default
No I didn't.
I did however opened port 6112 in my router, to no avail.
So I decided to follow your suggestion.
Having WinXP I went to LAN properties, then changed the settings in the Internet-protocol (TCP/IP) box.
So now I have in that box as Preferred DNS server and as Alternate DNS server 8.8.8.8 and 8.8.4.4 respectively.
The testing seemed to be OK.
Still I can't connect to GW's server.
"Using Google Public DNS" also mentions changing the DNS settings in my router.
But I'm somewhat reluctant to do that.
Besides, from September 2009 up until today I had no problem with the settings as they were. I was playing this afternoon and wanted to change character when I got this 058 code.
Any other ideas?
Very much appreciated.

UPDATE fyi

I mailed my GW friend and he found this in wiki:

Its not mentioned here, but error 58 is also shown when the gw.dat file is corrupted (although it still blames it on network error).
If you delete or rename the gw.dat file and force guildwars to download it fresh, the problem goes away.Sadie2k 23:01, 6 December 2007 (UTC)

Before renaming the gw.dat file I reverted all the changes I'd made back to its previous state.
Guess what ..... gw.dat appeared to be the culprit, that is to say in my case. So it's working fine now.
Last edited by ArsNova; Jul 22, 2010 at 05:52 PM // 17:52..
ArsNova is offline   Reply With Quote
Reply
Page 2 of 2 < 1 2

Share This Forum!  
 
 
           

« Previous Thread | Next Thread »
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 04:17 AM // 04:17.

Contact Us - Guild Wars Guru - Archive - Privacy Statement - Top

Powered by: vBulletin
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
jQuery(document).ready(checkAds()); function checkAds(){if (document.getElementById('adsense')!=undefined){document.write("_gaq.push(['_trackEvent', 'Adblock', 'Unblocked', 'false',,true]);");}else{document.write("