Curse

Azalyn · Mar 30, 2011, 06:14 PM // 18:14

Quote:

Originally Posted by nodnarb chawz

Azalyn, email support. I emailed them and the escalated to a senior after 45 min. Still waiting to hear back. I provided them with my access code from the original CD's for prophecies and factions. Hopefully that will speed things up.

For the record Sunday night was the last login for me as well. I have only 1 other guild mate who said I was online last night. So I'm thinking they probably nabbed my stuff.

Argh! I don't have my codes for the original, not even sure I have them for the last one.

This is such garbage. I sent them what info I could remember. Hopefully they can help me soon.

Azalyn · Mar 30, 2011, 06:19 PM // 18:19

This is unreal. I see they just "updated" the security features on the 2nd and now after 5 years of no problems I am hacked. What is wrong with that picture??

Sir Baddock · Mar 30, 2011, 07:20 PM // 19:20

Nothing, you got phished or keylogged. It is your fault, not a fault of NCSofts new security measures. Chances are you were keylogged / phished months ago and they just now got around to stealing your account.

Azalyn · Mar 30, 2011, 08:11 PM // 20:11

Quote:

Originally Posted by Sir Baddock

Nothing, you got phished or keylogged. It is your fault, not a fault of NCSofts new security measures. Chances are you were keylogged / phished months ago and they just now got around to stealing your account.

I disagree. I don't get caught up in phishing scams, no way I could have been key logged either. I don't click on links and put in passwords in any email. Like I said, 5 years with never a problem.

Silent Sh0tt · Mar 30, 2011, 09:48 PM // 21:48

the same thing jus happened to me just now.......error code 227...wtf man

Pariah Hellfire · Mar 30, 2011, 10:55 PM // 22:55

Wow this is horrible..all I can say is that when this happened in my OP , I emailed support very quickly..(it happened while I was playing actually)..from there in the email I stated, y'know..I've had my account for 5 years..all campaigns..here's my characters names..heres my email..user name and email...and boom within a day I was back up and running.

I offered to gather the CD Keys and whatnot..(which I reeeeally didn't want to do , but was willing)..they then emailed me a link to reset..done and done.

All I can offer, is to email them..be specific and to the point.
Be patient..it will get resolved..hopefully everything is ok with your items..all my stuff was fine..fingers crossed.

I am willing to help anyone in game if items/cash are legitimately stolen.

Silent Sh0tt · Mar 30, 2011, 11:48 PM // 23:48

ya man....like they sent an email back saying it was hacked by gold sellers or whatever, i jus hope that i have all my stuff....i emailed them my access key and all the info needed i hope

Dana Hawkeye · Mar 31, 2011, 02:32 PM // 14:32

I am still waiting for mine to be resolved, I have not heard back from NCsoft since Tuesday.

Ruschmeyer · Mar 31, 2011, 05:30 PM // 17:30

Yeah Dana, I know what you mean. They're clearly having a lot of these issues, meaning its not really on us....

However if you email them every so often asking whats up they're a lot faster to reply haha.

nodnarb chawz · Mar 31, 2011, 11:06 PM // 23:06

Just a quick update. I was hacked and ncsoft reset everything for me. It took them a couple days. Like everyone has been saying, the more info you provide to them the better.

Erik Fox · Apr 01, 2011, 04:40 AM // 04:40

I sent an email, I had this problem. I was hacked too. They were helpful but did take a day or so to get back to me.

Now to try to raise all that money back...

Dana Hawkeye · Apr 01, 2011, 05:43 PM // 17:43

Well, I am still waiting for my account to be returned to me. I have yet again e-mailed NCsoft with NO reply. It is getting on for nearly a week now.

Ruschmeyer · Apr 01, 2011, 07:11 PM // 19:11

Yeah, they are too busy making April Fool jokes in GW AND GW2 than they are helping their community.

Lord Mip · Apr 01, 2011, 07:31 PM // 19:31

Quote:

Originally Posted by Sir Baddock

Nothing, you got phished or keylogged. It is your fault, not a fault of NCSofts new security measures. Chances are you were keylogged / phished months ago and they just now got around to stealing your account.

I highly doubt this has happened, because I also just had the same error. However, I rarely log into GW nowadays so I'm doubting it's a keylogger, and I didn't receive any phising e-mails either. I am finding this very odd.

Edit: Seems like my error was just a technical one. I called support and they said that there wasn't any password change. I changed my password using my NCSoft Master Account and now it works just fine again.

Edit 2: Oh dear, it was a hacker after all. He took my gold and my Ecto stacks. Luckily he didn't destroy character armor or weapons or delete any characters, so that's a relief.

Silent Sh0tt · Apr 02, 2011, 12:08 PM // 12:08

ya, jus call up support and theyll help u out...when I finally logged on, the hacker salvaged or trashed all my fow armor and chaos gloves, my ecto and gold was gone....so im finally done with gw lol. wata relief

Dana Hawkeye · Apr 02, 2011, 02:06 PM // 14:06

Quote:

Originally Posted by Silent Sh0tt

ya, jus call up support and theyll help u out...when I finally logged on, the hacker salvaged or trashed all my fow armor and chaos gloves, my ecto and gold was gone....so im finally done with gw lol. wata relief

Sorry to hear that, but at least NCsoft have gotten back to you, I am still waiting and its been 6 days now since my account was hacked/blocked.

I have e-mailed them everyday, but not a reply - some support that is?

Silent Sh0tt · Apr 03, 2011, 10:41 AM // 10:41

go to gw.com support and fnd their number and physically call them, not on weekends, weekdays

Reinfire · Apr 03, 2011, 01:17 PM // 13:17

Since today I have the error 227 problem as well. I resetted my password, but I have received no email (yet) from NcSoft, but I see that can take up to 24 hours so ill be offline for a day.

So I guess when I get back the 996K gold in my storage will be gone, along with my ectoplasms, I just hope that my characters are not deleted.

Pariah Hellfire · Apr 04, 2011, 04:01 AM // 04:01

Dana and Reinfire : I hope everything works out well for you guys...

//fingerscrossed

Dana Hawkeye · Apr 04, 2011, 06:31 AM // 06:31

Quote:

Originally Posted by Pariah Hellfire

Dana and Reinfire : I hope everything works out well for you guys...

//fingerscrossed

Thankyou for your support. I wish I had some from NCsoft

It has now been ONE WEEK today and my account has still not been reset and I have not heard from them since last Tuesday.