Curse

Pariah Hellfire · Mar 12, 2011, 04:09 AM // 04:09

Hopefully someone may have advice on this little problem...

I logged in to GW last night and played for a couple hours..I was clearing the area around thunderhead keep..I was abruptly DC'd..when I tried to log back in I received a code 227 error..

what's odd is that the error is telling me my account info is wrong..but I managed to log in and play before this happened..literally it happened while I was playing.

Ive sent a ticket to support..nothing except an automated confirmation email.
Ive tried a password reset..no email to verify or supply a new pass.
Ive never given access to my account to anyone..ever.
I don't use third party programs.

So I tried logging in today..all my account info is still at the login screen..when I enter my pass..code 227.

I change to a different character name..code 227
I change to another character name..code 227

--Seriously what would cause this to happen..after five years..and while I'm playing?--

go cubs · Mar 12, 2011, 04:29 AM // 04:29

Unfortunately it sounds like you were hacked :0, Beset thing you can do is wait for support to reply. Its the weekend though, It may take a while. Sorry

Lithril Ashwalker · Mar 12, 2011, 04:53 AM // 04:53

yerp not only should u wait...but to keep everything ok...call anet soon as possible in te morning, tell them ur info...along with a coupe of CD keys...talk to them about how to lock your account so NO ONE can get in....itll be LOCKED...and prevent any bastard from getting in...make sure u have ur info ready though.

Jade Sea Gypsy · Mar 12, 2011, 05:03 AM // 05:03

The same thing happened to me.Support confirms I was hacked and after submitting all the info they asked for,I am waiting and hoping for good news.I do have a Question tho.
Did you buy anything from the plaync store?I purchased the 3x Mercenary pack & was hacked within a matter of minutes.After 5 years of keeping my information super secure,its the only thing I can think of.

Pariah Hellfire · Mar 12, 2011, 05:34 AM // 05:34

Jade Sea: I've never purchased anything from the plaync store.

What I don't understand is..if I was hacked..why wouldn't I have been hacked months ago..weeks..a year..

Like I said..I was playing for a couple hours..was disconnected..and couldn't log back in..literally within seconds

..how could someone hack me while I was playing,boot me,and change my pass within 10 secs..just doesn't seem possible.

I'm not mad,just puzzled.I have a few 5 year old toons..I just hope some greasy little troll hasn't violated them.

go cubs · Mar 12, 2011, 05:40 AM // 05:40

Well, if hes gonna hack you, why not now? Its not a matter of why he hacked now. It just happens. I was hacked on thanksgiving day. I was just like wtf?

Its easy to change the pass fairly quickly as well. Also, Im sure this community is more than willing to help you out. When you get back your acc hit me up

IGN Killer of your life

Pariah Hellfire · Mar 12, 2011, 05:54 AM // 05:54

Thanks cubs , it's always nice to know someone knows how perplexing and frustrating something like this can be.I've known some of the community here on Guru as well as ingame..and everyone I've met is always civil and helpful.

Pariah has always been my main toon..millions of XP and time spent..be a shame to lose her the most.

Kojima · Mar 12, 2011, 07:30 AM // 07:30

Relating to your problem but also a question I have. Sometimes I wonder, how could they know your one character name to put in. Could it be that it was someone you actually played with? This question bugs me.

Kuchiki_pt · Mar 12, 2011, 12:03 PM // 12:03

Quote:

Originally Posted by Kojima

Could it be that it was someone you actually played with? This question bugs me.

Of course it can but the name is the easiest thing to hack imo. A name generator is easy to create.

Now about the error.. I must say that it is very commun nowadays a friend of mine had that error... Hope you get the acc. ASAP

Pariah Hellfire · Mar 12, 2011, 05:39 PM // 17:39

Just as an update , my account issue has been resolved.If I remember correctly the "person" I was connected to through support was someone I have talked to in the past (if memory serves correctly)..my account was reset and after carefully checking through my characters and items it seems I am good to go.

I was able to reset everything from NCsoft master account and game related info.The support for me was fantastic and incredibly swift.I didn't really get an explanation as to what exactly happened , but all in all my issue was resolved and for that I am extremely happy with support.

Thanks for the replies here as well.

CirdanValen · Mar 15, 2011, 02:38 AM // 02:38

Good to hear. I started getting error 227 yesterday, hopefully I have just as much luck as you. Unfortunately I do not have access to my NCsoft account, but hopefully CD keys are good enough for them to help me out.

Jade Sea Gypsy · Mar 15, 2011, 05:02 AM // 05:02

Im glad everything worked out Pariah! I just got my account bact this evening to find everything stripped.all cash,armor,weapons,even all hero weapons and runes.the funny thing is someone was using my sin to farm ToPK and left my sin armor alone and left 11 ecto on the char.before the account was locked.Oh well.....heres to a new beginning.

Dakaa · Mar 24, 2011, 09:49 AM // 09:49

i am having the same issue right now, i have access to my NCsoft master account, i've changed my GW game pass so many times, didn't work, it could be my account was hacked and they removed all my characters.

Pingachu · Mar 29, 2011, 11:03 PM // 23:03

I just came back from a 3 year hiatus, and unfortunately i also received this error code 227. But i don't have my cd keys =/. Am i SOL?

nodnarb chawz · Mar 30, 2011, 12:06 AM // 00:06

This just happened to me tonight. I've never given out account information to anyone. I can't even log into my NCsoft account. If anyone wants to see if Death Adda is online and yell at them for hacking my account be my guest.

Azalyn · Mar 30, 2011, 01:00 AM // 01:00

Ugh! I have went to reset password and still am getting the error. Where do I get the number for help or is this widespread right now?

Thanks in advance.

Dana Hawkeye · Mar 30, 2011, 01:56 AM // 01:56

Guys, I am having the same problem as you. I logged off on Sunday night and found out whilst trying to log-in late Monday morning.

I have contacted NCsoft Support and they now have all my details. I am now awaiting for the all clear from them to get access again.

Whomever the slimy scum is that is hacking GW accounts, I hope he gets his just rewards in hell.

nodnarb chawz · Mar 30, 2011, 02:13 AM // 02:13

Azalyn, email support. I emailed them and the escalated to a senior after 45 min. Still waiting to hear back. I provided them with my access code from the original CD's for prophecies and factions. Hopefully that will speed things up.

For the record Sunday night was the last login for me as well. I have only 1 other guild mate who said I was online last night. So I'm thinking they probably nabbed my stuff.

Ruschmeyer · Mar 30, 2011, 09:25 AM // 09:25

Yeah, I just got this, right now.

So, I logged in on my other account, and of course I saw the guy switching through all my characters. I sent a email to ncsoft support of course.

But then I messaged the guy, and he replied. Of course the truthfulness of anything he says would be questioned.

But, he said he bought the account online on a forum. I can't get anything else out of him at this time, and I don't know if that response is normal, as I've never been hacked. Just thought I would post it up.

**cosyfiep** · Mar 30, 2011, 03:04 PM // 15:04

rush---make sure you have a screenshot of that--and submit it with your info to support!