Curse

Alvarez · Apr 29, 2011, 09:02 PM // 21:02

No, it has not been resolved. At least not for me.

bigalmax · Apr 29, 2011, 11:48 PM // 23:48

Quote:

Originally Posted by travathian

And here's why non of that matters dude:

I can connect to the entirety of the rest of the internet without a problem. I have 4 computers on my network, all work fine otherwise. All have different OS's, different configurations, different hardware. There is no way I am going to start mucking around with TCP settings because one domain or IP range is causing problems. If I can proxy through another route and then get to the site . . . the problem obviously is not within my network, so continuing to troubleshoot within my network is fruitless.

Why you keep beating a dead horse is beyond me.

My thoughts...

I totally agree with you that since the game worked before why bother doing anything else until they fix it. However, since my friends computer (winXp) can play the game without any problems through my network, while (win7) I can't and another (win7) computer can't - makes me wonder what the hell is going on. After going through some network logs (early morning off peak hours) decided to see if ECN and other TCP OS options may help in the retransmission issues. In my experience so far it did help -- And yes I like beating a dead horse "over-and-over" because it's better than not playing the game at all. Whether these band-aid temporarily fixes or not I rather post my stress here in hopes helping others find other work arounds.

On a further note, some of the settings in TCP Optimizer do in fact help other games like WoW crap in latency. On the other hand, could end up resulting in poor performance when transmitting large files.

Regarding AT&T node issues I would say it really is AT&T and there crappy support to resolve the issue quickly. Way back before GW became popular I remember playing WoW having a very similar problem and took a couple weeks to finally tell AT&T that there routers are complete garbage. What makes the situation worse is that the problem isn't always persistent and is intermittent for the most part. Another thing is the problem also seems to occur more frequently with newer systems with Windows Vista and higher. That right there lead me to believe it had something to do with the new TCP Optimization algorithms in Vista and 7 verses WinXP etc (TCP Auto-Tuna + Compost TCP throughput + ECN, etc).

bigalmax · Apr 29, 2011, 11:53 PM // 23:53

Im not sure if this was posted or not but just got an update on my ncsoft support ticket. Let's hope this has done something...

Quote:

Hello,

Recently, we have identified an issue with one of our routing peers which may be causing intermittent issues accessing our websites and game servers. We apologize for the delayed responses as we are continually working to resolve the issue. As of today, we have altered our network traffic in order to alleviate the connectivity troubles being encountered by you. The routing changes may take a few hours to take effect but please try connecting at your earliest convenience.

Please let us know if you are able to connect successfully or if you connectivity issues continue. We thank you again for your patience while we continue working to resolve this issue.

Regards,
Cody
NCsoft Technical Support

Chrisworld · Apr 30, 2011, 12:30 AM // 00:30

Quote:

Originally Posted by bigalmax

Im not sure if this was posted or not but just got an update on my ncsoft support ticket. Let's hope this has done something...

lol so they finally stopped blaming the hundreds of thousands of customers saying it was their fault and finally admitted that it WAS ON or NEAR THEIR END. Wow...

Aeyl · Apr 30, 2011, 07:00 AM // 07:00

Multilaunch of game clients would allow some to access into the game and some not all would stuck at "connecting"

*sigh* this is really getting me paranoid everytime wanting to zone

Groth · Apr 30, 2011, 10:59 AM // 10:59

Hello Fellow Downtrodden,

I went two weeks without a problem after Comcast came and repaired "weak signal" somewhere down the street... I was almost ALMOST willing to admit that the problem was on my end (as far as my neighborhood at least) and today... WHAM, froze at 0pct loading in pvp... I just surrendered and turned it off, then wanted to check something on the wiki... it wouldn't connect. (standard AT&T route issue. Verified w/ tracert)

So i started piddling with settings as many of us have: Note: its been a long long time since I got my certifications during the NT-Win2k changeout... and a good 90% of what I was messing with made absolutely no sense to me.

It has been stated whether truly or not:
Older computers are having fewer connection problems
Dialup has no problems other than speed
Problem exists at or around AT&T hops in or around Dallas (confirmed on my computer)
Forcing mac address changes / dns server / thereby altering path resolves problem

So my goal was to fidget with stuff hoping to disable as many new fangled or useless windows 7 functions as possible. Hypothesis I may sacrifice ultimate performance for stable predictable connections as per older computers which may be miraculously unaffected by bad packets/info/routing from the AT&T switches. What I did: my card and drivers are from Broadcom ----
Disabled:

Netbios over TCP/IP (already disabled from habit) mostly LAN Related, but I may consider re-enabling this in the future if the problem arises again though in yon olden days this presented intra-lan vulnerabilities that honestly I don't know how "vulnerable" WAN connections are to said old exploits.

LMHOST lookup LAN Related, disabling this and netbios cause visual network mapping to not function properly in windows networks.

Link-Layer Topology (mapper and responder) more windows networking bs

Mac Address - RESET it appears either comcast or windows update OEM drivers set both tunnel and nic card mac addresses to 00-00-00-00-E0 possible conflict, forced a hard reset of these in Control Panel->device Manager->Network Adapter->Configure->Network Address: Note: Wireless Card Mac addys might be under different category than "network address" (select value type in new mac address here if you had same or similar issue no dashes or ":".) If this issue persists after this step google altering mac address in registry but make a backup first http://www.windowsreference.com/netw...dows-registry/

Disabled IPv6 (not required for web browsing or gaming)

ARP Offload/NS Offload (Nic Card power management / wake on Lan management within drivers sometimes clashes with programs not reporting idle status etc) disabled both

[email protected]: had to look this one up...seriously? (Broadcom's [email protected] technology enables equipment manufactured using the BCM5421S to automatically select the maximum speed possible based on channel conditions, even over impaired cable plant, regardless of the maximum speed advertised by the end-equipment.)

Flow Control: see http://virtualthreads.blogspot.com/2...w-control.html Disabled it for now some claim better ping's I'll post later with my results.

Interrupt Moderation: (saves CPU time by caching packets, problem is packet loss, willing to sacrifice cpu performance for test purposes)

IPv4 Checksum and all Large Send Offloads (these functions appear to be more aimed at server application but also serve to locally handle TCP segmentation and checksums at the Nic layer taking load off the CPUs... as part of my hypothesis being new fangled = bad. These 4 options are disabled. Note: some companies running various Domain Controllers and or GC's have noted problems with these functions causing lost /damaged packets on their networks. While these are serverside functions in their case, why not dump them from our clients anyway and see what happens?) Source: http://blogs.technet.com/b/maweeras/...d-offload.aspx

Still Enabled

Everything else... i'm not going to describe them all but i didn't see many issues with them. though if the problem still persists... i'll toy with them to see if there is something on my end I can do to compensate for the AT&T debacle.

Fun read's, tweaks, and references:
http://lifeandcode.net/2009/05/reduc...ws-7-or-vista/
http://virtualthreads.blogspot.com/2...w-control.html
http://forums.guru3d.com/showthread.php?t=317347
http://www.dslreports.com/forum/r171...router-issues- (not just us)
http://www.dslreports.com/forum/r188...et-loss-issues (not just guild wars or even PC games)

shadowfell · Apr 30, 2011, 09:18 PM // 21:18

Good, would love to see this "connecting" issue resolved. I use the wiki a lot and when it's done, it seriously hampers my progress in what I'm using the site for to begin with!

Chrisworld · Apr 30, 2011, 09:25 PM // 21:25

I'm still unable to access these websites, ncsoft still too but the game and offical site are fine.

I kinda found a workaround though......

I've been using google cache to help me view wiki pages I want to view on the wiki. All you have to do is google the page and select the cached version. Google can obviously obtain copies of websites because google is everywhere and cached copies reside on servers everywhere. Try it sometime. At least until this thing is sorted out.

TheGizzy · Apr 30, 2011, 10:06 PM // 22:06

Quote:

Originally Posted by Chrisworld

I'm still unable to access these websites, ncsoft still too but the game and offical site are fine.

I kinda found a workaround though......

I've been using google cache to help me view wiki pages I want to view on the wiki. All you have to do is google the page and select the cached version. Google can obviously obtain copies of websites because google is everywhere and cached copies reside on servers everywhere. Try it sometime. At least until this thing is sorted out.

An easier way is to use something like anonymouse.org
It's a proxy, so your route into the servers is different, bypassing the bad AT&T hop. And unlike the cached versions, you're seeing the page as it is right this second... which if you're looking for info on the current Zaishens and such could be important.

You can also then navigate by clicking links within the Wiki, including doing searches, with no trouble. The anonymous.org proxy remains in the URL until you navigate somewhere else or close the browser tab/window.

Chrisworld · Apr 30, 2011, 11:41 PM // 23:41

Quote:

Originally Posted by TheGizzy

An easier way is to use something like anonymouse.org
It's a proxy, so your route into the servers is different, bypassing the bad AT&T hop. And unlike the cached versions, you're seeing the page as it is right this second... which if you're looking for info on the current Zaishens and such could be important.

You can also then navigate by clicking links within the Wiki, including doing searches, with no trouble. The anonymous.org proxy remains in the URL until you navigate somewhere else or close the browser tab/window.

Didn't think about using proxies. Thanks for sharing this!

bigalmax · May 01, 2011, 06:33 AM // 06:33

Either I am really really tired or guild wars really does work on port 80 and port 6112 blocked... can someone confirm this? Also, does it provide a work around when 0% stuck?
Just curious.

UPDATE/EDIT: I have confirmed guild wars does work with just port 80. This makes me wonder if the problem lies with computers connecting to port 6112 and not port 80. Strange!

Code:

[[email protected]:/home] $ iptables -t mangle -L -n -vv | grep /20
    0     0 MARK       tcp  --  *      *       206.127.144.0/20     0.0.0.0/0           tcp spt:6112 MARK set 0x33
    0     0 MARK       tcp  --  *      *       216.107.240.0/20     0.0.0.0/0           tcp spt:6112 MARK set 0x33
    0     0 MARK       tcp  --  *      *       64.25.32.0/20        0.0.0.0/0           tcp spt:6112 MARK set 0x33
    4   204 MARK       tcp  --  *      *       206.127.144.0/20     0.0.0.0/0           tcp spt:80 MARK set 0x33
    0     0 MARK       tcp  --  *      *       216.107.240.0/20     0.0.0.0/0           tcp spt:80 MARK set 0x33
  273  113K MARK       tcp  --  *      *       64.25.32.0/20        0.0.0.0/0           tcp spt:80 MARK set 0x33
    0     0 MARK       tcp  --  *      *       0.0.0.0/0            206.127.144.0/20    tcp dpt:6112 MARK set 0x33
    0     0 MARK       tcp  --  *      *       0.0.0.0/0            216.107.240.0/20    tcp dpt:6112 MARK set 0x33
    0     0 MARK       tcp  --  *      *       0.0.0.0/0            64.25.32.0/20       tcp dpt:6112 MARK set 0x33
    5   233 MARK       tcp  --  *      *       0.0.0.0/0            206.127.144.0/20    tcp dpt:80 MARK set 0x33
    0     0 MARK       tcp  --  *      *       0.0.0.0/0            216.107.240.0/20    tcp dpt:80 MARK set 0x33
  264 16623 MARK       tcp  --  *      *       0.0.0.0/0            64.25.32.0/20       tcp dpt:80 MARK set 0x33

Reference Post: http://www.guildwarsguru.com/forum/m...t10273386.html

garpu · May 01, 2011, 02:49 PM // 14:49

WAs able to play all Friday and Saturday. Today? Stuck at connecting. At least it's resolving a bit? And at least they're working on it.

majoho · May 01, 2011, 03:28 PM // 15:28

Quote:

Originally Posted by TheGizzy

An easier way is to use something like anonymouse.org

Hey just steal my hint

bigalmax · May 01, 2011, 10:57 PM // 22:57

Quote:

Originally Posted by garpu

WAs able to play all Friday and Saturday. Today? Stuck at connecting. At least it's resolving a bit? And at least they're working on it.

Have you tried blocking port 6112 temporarily and seeing if the game can work on port 80 as a fallback when the game becomes stuck? Make sure you exit and launch the game prior from firewall changes.

bigalmax · May 01, 2011, 11:01 PM // 23:01

Quote:

Originally Posted by majoho

Hey just steal my hint

http://free-proxy.me proxy seems to work a lot faster than anonymouse.org. However, anonymouse.org allows bookmarking.

Also check out: http://proxy.org/cgi_proxies.shtml which is a list of popular web proxies.

bigalmax · May 02, 2011, 02:16 AM // 02:16

Update! Now im getting 058 errors... OMG... Guild Wars SUCKS! @ 10.15 PM EST. And the website keeps having the same issue....

Edit: It's official I give up! ... all routes to 64.25.32.0/20 are trouble.

Kkcomics · May 03, 2011, 02:11 AM // 02:11

Here you go - word from the team on twitter. I hope this offers help/insight

]SK[ · May 03, 2011, 09:05 AM // 09:05

For the first time in weeks Guildwiki is working for me again.
UK - Virgin Media.

bigalmax · May 04, 2011, 04:31 AM // 04:31

Here is the latest from NCSoft support:

Quote:

Hello,

This is a mass e-mail message going to everyone who has reported difficulty in connecting to Guild Wars and related web sites. We apologize for the difficulty that you have been having. We believe that we have isolated the issue and changes have been made to bypass the issue in the route between your system and our data center.

Please try the game or the web sites again and let us know if you continue to have difficulty.

Regards,
Timothy
NCsoft Technical Support

To contact our Billing or Technical Support by phone please call (512) 225-6359.
· Monday - Friday, 12 PM - 5 PM Central Time (North America)
· Long distance charges may apply.

majoho · May 04, 2011, 12:22 PM // 12:22

It hasn't been fixed entirely, there seem to be some random dropouts.

"Waiting for wiki.guildwars.com..."

Yesterday it did seem really fast though.