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Dec 16, 2011, 07:06 PM // 19:06
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#1 |
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Krytan Explorer
Join Date: Mar 2007
Location: in my house
Guild: The Arctic Maruarders [TAM]
Profession: A/
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Cant Login to old Account?
-ProbLem reSolVeD
Last edited by John Panda; Dec 31, 2011 at 12:09 AM // 00:09.. |
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Dec 16, 2011, 07:12 PM // 19:12
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#2 |
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Frost Gate Guardian
Join Date: Jan 2011
Location: Deep in the north where the polar bears are pets and the meese are horses.
Guild: Sleep Is For Noobs [Sleep]
Profession: Mo/Me
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Do you remember your character's name?
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Dec 16, 2011, 07:12 PM // 19:12
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#3 |
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Krytan Explorer
Join Date: Mar 2007
Location: in my house
Guild: The Arctic Maruarders [TAM]
Profession: A/
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yeah my main character, John Has Knives
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Dec 16, 2011, 07:15 PM // 19:15
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#4 |
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Frost Gate Guardian
Join Date: Jan 2011
Location: Deep in the north where the polar bears are pets and the meese are horses.
Guild: Sleep Is For Noobs [Sleep]
Profession: Mo/Me
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Try e-mailing anet again saying that you think you might of been hacked, and give them that character's name. They'll ask you questions just to verify it's really your account. Things like what's your serial code for the campaigns? What address did you use when you registered an account. And, they'll give you the information to your account back.
It happened to my account as well. I was hacked, and apparently my account was even banned from whomever hacked it. They fixed the problem for me. EDIT: If you don't remember the e-mail you used, you can e-mail them from any e-mail really. My old e-mail didn't work at all, so I had the use the most recent e-mail I have. |
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Dec 16, 2011, 07:16 PM // 19:16
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#5 |
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Krytan Explorer
Join Date: Mar 2007
Location: in my house
Guild: The Arctic Maruarders [TAM]
Profession: A/
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ite, i'll see what they can do, preciate it.
---------- how can you remember your serial codes? by having the box.. cus if thats the case i threw that out about 2 years back |
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Dec 16, 2011, 08:52 PM // 20:52
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#6 | |
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Furnace Stoker
Join Date: Aug 2008
Location: Ign: Miniature Julia
Guild: Teh Academy[PhD]
Profession: W/
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Quote:
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Dec 16, 2011, 09:33 PM // 21:33
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#7 |
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Krytan Explorer
Join Date: Mar 2007
Location: in my house
Guild: The Arctic Maruarders [TAM]
Profession: A/
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well damn, guess i dont need to play anyway
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Dec 16, 2011, 11:21 PM // 23:21
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#8 |
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Jungle Guide
Join Date: Mar 2010
Location: Denizen of Tyria since Feb. 2009
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Whoa. Let's back up here.
While saving your box/codes would have made this process a lot easier (and that's why you should hang onto them), ANet is not unreasonable and understand that not everyone can find their boxes in times like these. Keep an open, polite, and cooperative dialogue going with support. Try to provide any information that only you, the account owner, would know. If you purchased anything in the in-game store, providing support the credit card numbers used in such transactions could help. Wrack your brain for anything like that that you can come up with. They want to help you, and they do want you to be able to play an account that is rightfully yours. But they have to take certain precautions to make sure that it is indeed the rightful owner that gets access to the account. Work with them. Good luck! |
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Dec 31, 2011, 12:08 AM // 00:08
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#9 |
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Krytan Explorer
Join Date: Mar 2007
Location: in my house
Guild: The Arctic Maruarders [TAM]
Profession: A/
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well hell yeah, finally after being persistent i got sam to investage and he got my account back. (:
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