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Old Aug 06, 2006, 04:38 PM // 16:38   #1
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Default "White Box Error" in GW 1-2 hrs in game.

A Friend of mine is having this problem, in a random point in game (Within 2 hrs), he gets this error and GW closes out. He has reformatted, lastest ATI drivers, and also it was working fine for him about a month ago. Can anyone help?

Crash dump file below.

*--> Crash <--*
Exception: c0000005
Memory at address 40000034 could not be read
App: Gw.exe
ProgramId: 1
Build: 18393
When: 8/4/2006 18:33:42
Flags: 0

*--> System <--*
Name: RAGED-4F96C7350
IpAddr: 192.168.0.102
Processors: 1 [GenuineIntel:15:2:7]
OSVersion: 5.1

*--> Thread 0xfffffffe <--*
eax=00000000 ebx=00800000 ecx=00800000 edx=00000001 esi=40000000 edi=012bfc78
eip=005b9cb8 esp=012bf8e4 ebp=012bf914
cs=210246 ss=001b ds=0023 es=0023 fs=0023 gs=003b efl=00000000

ebx-32 007FFFE0 0000000f 000266cd 00006afb 00006afc
ebx-16 007FFFF0 00000008 00000002 00000020 0000000e
ebx +0 00800000 00004000 00000000 00000000 00000000
ebx+16 00800010 40000000 0000001e 0000003c 00000000
ebx+32 00800020 00000000 00000000 00000001 00000008
ebx+48 00800030 00000003 0000000f 000266cf 00006afd
ecx-32 007FFFE0 0000000f 000266cd 00006afb 00006afc
ecx-16 007FFFF0 00000008 00000002 00000020 0000000e
ecx +0 00800000 00004000 00000000 00000000 00000000
ecx+16 00800010 40000000 0000001e 0000003c 00000000
ecx+32 00800020 00000000 00000000 00000001 00000008
ecx+48 00800030 00000003 0000000f 000266cf 00006afd
esi-32 012BFC58 00593ce3 00ef6f10 00f98158 00f98158
esi-16 012BFC68 00000003 00000000 0059458f 00000000
esi +0 012BFC78 1e001045 ffffffff ffffffff 00000001
esi+16 012BFC88 00000010 00f8fdf8 0000000c 00883310
esi+32 012BFC98 16123a48 00f98158 007a8b50 16123a20
esi+48 012BFCA8 153954f0 012bfcc0 006d2ce6 00000040

*--> Code <--*
005B9C98 e0f6c440 7514681b 020000ba 5cc38400 ...@u.h.....\...
005B9CA8 b9a4b988 00e8ce83 e4ffdd05 4cdb8300 ............L...
005B9CB8 d85e34df e0f6c440 75458d46 28d94638 .^4....@uE.F(.F8
005B9CC8 8b088b50 04894ddc d955e88b 40088955 ...P..M..U..@..U
005B9CD8 e08945e4 8b450c50 8d55dcd8 400c8d4d ..E..E.P.U..@..M
005B9CE8 f0d95d18 e82f95e6 ff8bc8e8 88dffeff ..]../..........

*--> Trace <--*
Pc:005b9cb8 Fr:012bf914 Rt:005ba344 Arg:00000001 0323480c 00000001 03234828
Pc:005ba344 Fr:012bf940 Rt:00597433 Arg:00800000 0323480c 00000001 03234828
Pc:00597433 Fr:012bfcac Rt:006d2ce6 Arg:00000040 16123a20 00000002 012bfce0
Pc:006d2ce6 Fr:012bfcc0 Rt:006d1ac6 Arg:14c9ae60 012bfd14 012bfd48 0000002b
Pc:006d1ac6 Fr:012bfce0 Rt:00448297 Arg:00000000 00877b7c 00441b42 10737e78
Pc:00448297 Fr:012bfcfc Rt:005821e7 Arg:00000000 10737de0 012bfd74 2236bf1c
Pc:005821e7 Fr:012bfd2c Rt:0058bc30 Arg:0000002b 012bfd48 00000000 00000001
Pc:0058bc30 Fr:012bfd5c Rt:0058b835 Arg:3d3c7171 012bfdf4 3d3c7171 00000000
Pc:0058b835 Fr:012bfd94 Rt:0058b786 Arg:3d3c7171 012bfdc0 005754aa 3d3c7171
Pc:0058b786 Fr:012bfda0 Rt:005754aa Arg:3d3c7171 0219f12c 0000000c 3d3c7171
Pc:005754aa Fr:012bfdc0 Rt:005744d4 Arg:00000002 00ede9f8 012bfe74 00000002
Pc:005744d4 Fr:012bfe00 Rt:0056e516 Arg:00edea2c 0219f120 00000004 012bfe74
Pc:0056e516 Fr:012bfe3c Rt:0056e21c Arg:00000004 00edec30 00000000 00000001
Pc:0056e21c Fr:012bfe78 Rt:0056ddee Arg:012bff20 012bff1c ffffffff 00000002
Pc:0056ddee Fr:012bff14 Rt:00531992 Arg:0056dc70 00000001 00000002 ffffffff
Pc:00531992 Fr:012bff34 Rt:0053569b Arg:7c913d00 00ed7eb0 00ed7ef8 00369e99
Pc:0053569b Fr:012bff68 Rt:0052f5b1 Arg:00000002 7c913d00 00ed7ef8 00ed7ef8
Pc:0052f5b1 Fr:012bff80 Rt:0076da3e Arg:00ed7eb0 7c913d00 ffffffff 00ed7ef8
Pc:0076da3e Fr:012bffb4 Rt:7c80b50b Arg:00ed7ef8 7c913d00 ffffffff 00ed7ef8
Pc:7c80b50b Fr:012bffec Rt:00000000 Arg:0076d9df 00ed7ef8 00000000 00000008

*--> Stack <--*
012BF8E4 00000001 00000001 03234828 c4a1d458 ........(H#.X...
012BF8F4 c57734bc c49e4d84 c5757152 00000003 .4w..M..Rqu.....
012BF904 c4d62f12 44018c1c c3a6e370 00000000 ./.....Dp.......
012BF914 012bf940 005ba344 00000001 0323480c @.+.D.[......H#.
012BF924 00000001 03234828 012bfc78 17b237a4 ....(H#.x.+..7..
012BF934 032347d0 00000001 0e59ca08 012bfcac .G#.......Y...+.
012BF944 00597433 00800000 0323480c 00000001 3tY......H#.....
012BF954 03234828 012bfc78 00877bb0 00000102 (H#.x.+..{......
012BF964 00000008 17b236ec 17b2371c 17b23670 .....6...7..p6..
012BF974 17b23620 00000000 00000000 bc8d3e1f 6...........>..
012BF984 005130fc 20d6ab88 8286dcc0 bfde6179 .0Q.... ....ya..
012BF994 012bfa5b 012bfa0c 158e8cb8 158e8cb8 [.+...+.........
012BF9A4 231dea20 3dd2f1f3 b8de3293 11a7a688 ..#...=.2......
012BF9B4 012bfa00 0050ff6f bfcc600d 3dd2f1f3 ..+.o.P..`.....=
012BF9C4 b8de3293 bc8d3e1f bd85019f 80000000 .2...>..........
012BF9D4 c0a2d0e3 c0de2a35 b9d866ea be92e275 ....5*...f..u...
012BF9E4 3efe5c2f 153954f0 153954dc 0281bb60 /\.>.T9..T9.`...
012BF9F4 0281bb30 005cbde7 3f2a8e3d 3effac83 0.....\.=.*?...>
012BFA04 3f0dca52 45a81b96 0355df48 1501aca8 R..?...EH.U.....
012BFA14 1501aca8 bec49b3b 44ec467e 458f097e ....;...~F.D~..E
012BFA24 454f013f c4ec467e c58f097e c54f013f ?.OE~F..~...?.O.
012BFA34 44ec467e 458f097e 454f013f 3f2a8e3d ~F.D~..E?.OE=.*?
012BFA44 012bfaac 012bfa5c 005cbbd5 42bfe9f0 ..+.\.+...\....B
012BFA54 461efdf7 46100000 c5baa740 012bfac4 ...F...F@.....+.
012BFA64 0068751f 17b236fc 17b23724 17b23678 .uh..6..$7..x6..
012BFA74 17b23628 00000000 42c00000 42c00000 (6.........B...B
012BFA84 00000000 c2c00000 42bfe9f0 c281c840 ...........B@...
012BFA94 bd308000 c281c840 42bfe9f0 41f8df00 ..0.@......B...A
012BFAA4 00000000 c2c00000 42c00000 42c00000 ...........B...B
012BFAB4 c2c00000 00000000 42bfe9f0 41f8df00 ...........B...A
012BFAC4 012bfb20 006871eb 4386e4be 1735e008 .+..qh....C..5.
012BFAD4 035e7888 00877bb0 00000000 c49c0000 .x^..{..........
012BFAE4 44d80000 c49c0000 44e40000 c4900000 ...D.......D....
012BFAF4 00000013 00000003 0e5f9a2c 00000001 ........,._.....
012BFB04 00000000 1735e008 0052a177 00a42cf8 ......5.w.R..,..
012BFB14 00772c36 1742d008 250d6150 0e5f9a2c 6,w...B.Pa.%,._.
012BFB24 4bb37257 0e5f9a28 1742d008 012bfb9c Wr.K(._...B...+.
012BFB34 00687082 012bfc0c 02914008 250d6108 .ph...+..@...a.%
012BFB44 02914038 00000060 000000a0 00000081 8@..`...........
012BFB54 000000c1 00884cc8 00884c18 012bfb84 .....L...L....+.
012BFB64 005a5e1a 153954e8 153954d4 0281bb58 .^Z..T9..T9.X...
012BFB74 0281bb28 00000001 00877b90 012bfcc8 (........{....+.
012BFB84 012bfc50 005a5d46 00179020 00179024 P.+.F]Z. ...$...
012BFB94 012bfbc8 4fe5300d 00179020 012bfbe4 ..+..0.O .....+.
012BFBA4 00000300 00179020 00000400 00179024 .... .......$...
012BFBB4 00000000 012bfba4 012bff04 4ff50ff8 ......+...+....O
012BFBC4 00000001 012bfc18 005e64e4 00179020 ......+..d^. ...
012BFBD4 012bfbe4 00f6f070 00f6f070 00000000 ..+.p...p.......
012BFBE4 00000000 00000000 00000400 00000300 ................
012BFBF4 00000000 20df61c8 00f6f070 00000000 .....a. p.......
012BFC04 20df63f8 00001100 00f6f070 012bfc28 .c. ....p...(.+.
012BFC14 005e4cf9 20df61c8 00000000 00f6f070 .L^..a. ....p...
012BFC24 00000001 00000000 0000027f 012bfc50 ............P.+.
012BFC34 005e47f5 00000000 00f98158 00f982e8 .G^.....X.......
012BFC44 0000027f 00000001 00000001 005c620a .............b\.
012BFC54 00f98158 00593ce3 00ef6f10 00f98158 X....<Y..o..X...
012BFC64 00f98158 00000003 00000000 0059458f X............EY.
012BFC74 00000000 1e001045 ffffffff ffffffff ....E...........
012BFC84 00000001 00000010 00f8fdf8 0000000c ................
012BFC94 00883310 16123a48 00f98158 007a8b50 .3..H:..X...P.z.
012BFCA4 16123a20 153954f0 012bfcc0 006d2ce6 :...T9...+..,m.
012BFCB4 00000040 16123a20 00000002 012bfce0 @... :........+.
012BFCC4 006d1ac6 14c9ae60 012bfd14 012bfd48 ..m.`.....+.H.+.
012BFCD4 0000002b 00877ad0 00000000 012bfcfc +....z........+.

*--> LogQueue <--*
(2) CmpDecompress(): corrupt data
(2) CmpDecompress(): corrupt data
(2) CmpDecompress(): corrupt data
(2) CmpDecompress(): corrupt data
(2) CmpDecompress(): corrupt data
(2) CmpDecompress(): corrupt data
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Action queue congestion
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Linked item specifies a custom color but uses a model file f7c0that does not define an armor texture.
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.
(2) Client pathing data out of sync with server. You may observe your character 'warping' during movement.

*--> DirectX Device Info <--*
VendorId = 0x1002
DeviceId = 0x4966
Version = 6.14.0010.6614
Description = RADEON 9000 SERIES
Compat = 0x00010001
VidMem = 128 MB

*--> DirectSound Device Info <--*
Description = SoundMAX Digital Audio
Module = smwdm.sys
Version (MS) = 0x0005000c
Version (LS) = 0x00010dcd
Company = Analog Devices, Inc.
3D channels = 32
2D channels = 32
EAX support = EAX 2
Device count = 1
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Old Aug 07, 2006, 02:20 AM // 02:20   #2
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I'm no expert but it could be that his DirectX is too old a version.

The log says it's version 6.14.

The most recent DirectX is DirectX 9, which I'm fairly certain is downloadable from the Microsoft website. Try downloading that and see what happens.
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Old Aug 07, 2006, 02:35 AM // 02:35   #3
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The version 6.14 in the log is the version of the display drivers. If I'm not mistaken, Guild Wars requires directX 8 or better to run, so it wouldn't start at all with 6.14

To the OP, it says there's a memory read error. It could be as simple as your friend was running too much stuff in the background and overtaxed his memory, or as serious as a chip going bad. I suggest he write up a support ticket. Their tech support team is usally pretty quick to answer questions like this.
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Old Aug 07, 2006, 02:38 AM // 02:38   #4
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Go with Sykoone on this, like I said I'm no expert :P

Though if your friend doesn't have at least Direct X 8 I would recommend downloading it anyway.
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Old Aug 07, 2006, 02:47 AM // 02:47   #5
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Also it could be due to overheating issues, that usually kicks in after you run a memory eating software for several hours.
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Old Aug 07, 2006, 12:07 PM // 12:07   #6
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Yeah, overheating. Dx errors show up immediately, not after playing for 1-2 hours, like overheating does.
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Old Aug 07, 2006, 02:11 PM // 14:11   #7
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The CPU is running at 41 degrees. Its not overheating, but then again, i cant monitor the GPU, too old, no sensor in Everest :P
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Old Aug 07, 2006, 02:17 PM // 14:17   #8
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looks to me hes installed an old game which used directX6.
gw come with directX9 so just enter disk1 an click install directX9
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Old Aug 07, 2006, 10:20 PM // 22:20   #9
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I'd take sykoone's advice and send a help ticket through GW's support website.
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Old Aug 08, 2006, 05:36 AM // 05:36   #10
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Sounds like a networking problem.
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Old Aug 08, 2006, 05:46 PM // 17:46   #11
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That's a drivers version number not a directx version number. GW wont even load under anything but 8.1. Send in a support ticket and according to gaile theres a nice nifty FPS-I/O monitoring tool added to the client (shift+F10) and see if the network speed drops or FPS fails over time. Could be a heat issue in that case.
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Old Aug 08, 2006, 06:09 PM // 18:09   #12
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I'm 99.99% sure it's your video card. Exception: c0000005 is usually Direct3D related(from what I've seen of it.) Also, Memory at address 40000034 could not be read, seems to be a video-related error as well, although I know much less about this.

I would reinstall DX9 even if you already have it, it might be corrupt/missing a file. Then I would reinstall your video card drivers. After all this, if it still doesn't work, try doing something like make sure your computer has good ventilation, and has a decent temperature. If you need to go to extremes, you could set up a fan to blow into your case and keep it cool that way( just be careful how you do this, and only do it if you know what you're doing.)

I'll look around to see if I can find anything else, till then gl
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Old Aug 08, 2006, 09:37 PM // 21:37   #13
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I filled out a support ticket, no dice with Anet.

I installed DX9, no dice.

And my video card doesnt have a heat sensor, so i cant monitor that.
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Old Aug 08, 2006, 09:58 PM // 21:58   #14
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You can however open the case and run a fan across the board and also monitor that all the fans are actually operating in the box.

Trace what has changed since the last good known state the computer was in when running gw properly.

Defragment the drive, but prior to doing so, run error checking on th edrive also.

Do those things and let us know.
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Old Apr 20, 2012, 06:03 AM // 06:03   #15
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hello im having the same problem and i did all that stuff but i can pvp for 3 hours and play in night fall but cant do much of anything in factions any ideals on what i should do?
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Old Apr 21, 2012, 03:42 AM // 03:42   #16
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what video card is this ? sounds like a radeon 9200 ??? agp perhaps? if so the card is so very old. 128vid memory is fairly low but GW is old too... I'm betting on a vid card issue.
Quote:
Originally Posted by nickoli View Post
hello im having the same problem and i did all that stuff but i can pvp for 3 hours and play in night fall but cant do much of anything in factions any ideals on what i should do?
That is odd need more info...
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Old Apr 21, 2012, 04:46 AM // 04:46   #17
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Hardware side:
Run memtest to see if your Ram is good. RAM can do all kinds of screwy things.

Heat. Clean all fans and heatsinks. Leave door off and run it. Some cards can run pretty hot so research all your hardware for basic info. Usually artifacting occurs with too much heat.

Check for malware. Malwarebytes etc. It may sound dumb, but malware can use up ram and run processes that use up all resources. Either way it's good to check.
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