blackbane · Jan 26, 2010, 11:08 PM // 23:08

I have put in a ticket 4 days ago about my account getting hacked, and on day 3 I got an email saying that they are moving my question to account department. I haven't been in contact with such horrible support since sending in my xbox 360, what is going on?

Inde · Jan 26, 2010, 11:12 PM // 23:12

You are dealing with NCSoft, who's been flooded recently with these support tickets. NCSoft covers many different games. Their new game, Aion, has seen a recent HUGE number of these and it's slowing them down.

Though I hear it's not as bad as WoW right now. Was told it's 3 weeks to get a response from their support by a few people.

blackbane · Jan 26, 2010, 11:14 PM // 23:14

Funny you mention wow, because I also play WoW and regardless of if they can help you or not they give you some kind of notice that you aren't wasting your time.

Edit: Neither WoW or NCsoft support has ever let me down, but as far as speed is involved, I have never had a ticket on WoW that went 4 days unanswered

Edit 2: Solving my problem would take 2 minutes flat, all I need is my ncsoft master account info so I could get my stolen GW account back.

sykoone · Jan 26, 2010, 11:43 PM // 23:43

Lately there's been a large number of stolen accounts in both GW and Aion. I've seen posts on Gaile's page of some people waiting a week or more before actually reaching a person instead of an auto-response. NCSoft's support personnel are helpful, but apparently overworked. It may take time, but it will get straightened out.

HawkofStorms · Jan 27, 2010, 12:03 AM // 00:03

NCSoft currently has a ranking of F from the better business bureau.

Just read the GSU update, and you'll realize that this game may be fun, but it's run by scum.

Astral_Nomad · Jan 27, 2010, 12:28 AM // 00:28

Quote:

Originally Posted by HawkofStorms

NCSoft currently has a ranking of F from the better business bureau.

Just read the GSU update, and you'll realize that this game may be fun, but it's run by scum.

Did you actually bother to go to the BBB to find that out or did you just take the lowest score based on opinion?

I went there and they have a rank of C- ... apparently, it been lowered because of 7 unspecified complaints they appear to have ignored. Considering the volume of complaints they get on a daily basis, 7 isnt bad and im sure they had reasons for doing so. I wouldnt be surprised if some of those 7 were just players who didnt know how to take no for an answer.

anyways.. thats my 2 cents.

Kumu Honua · Jan 27, 2010, 12:32 AM // 00:32

Quote:

Originally Posted by HawkofStorms

NCSoft currently has a ranking of F from the better business bureau.

Just read the GSU update, and you'll realize that this game may be fun, but it's run by scum.

Stop reading the wiki. It is NOT a source of information. In fact, the source cited for the words you are using as "Truth" leads you directly to the information which specifically states that they have a rating of C-. Not F.

HawkofStorms · Jan 27, 2010, 12:38 AM // 00:38

Yeah, I forgot about that change in the score, as it was mentioned on the GSU thread. I was actually planning to come back to this thread to edit and correct that mistake, because I just remembered that, but people have already jumped all over me for that. Although, I've noticed 4 different people complain on guru that the wiki reference is wrong.... and yet nobody has bothered to actually change the wiki to the correct rating. Strange, people bitching about me being lazy for not doing the research, but are also the same people who are to lazy to correct the wiki. Hypocrites.

And really, that just indicates to me that at the time that wiki article was written, it was an F. It likely has gone up since the wiki article was written.

Regardless, C- is still freaking terrible. The fact that people are trying to JUSTIFY a C- as "not that bad" is pathetic. Considering the rash of recent complaints, plus possible pending litigation, I wouldn't be surprised if the rating dropped again.

Astral_Nomad · Jan 27, 2010, 12:46 AM // 00:46

Quote:

Originally Posted by HawkofStorms

Yeah, I forgot about that change in the score, as it was mentioned on the GSU thread. I was actually planning to come back to this thread to edit and correct that mistake, because I just remembered that, but people have already jumped all over me for that. Although, I've noticed 4 different people complain on guru that the wiki reference is wrong.... and yet nobody has bothered to actually change the wiki to the correct rating. Strange, people bitching about me being lazy for not doing the research, but are also the same people who are to lazy to correct the wiki.

And really, that just indicates to me that at the time that wiki article was written, it was an F. It likely has gone up since the wiki article was written.

Regardless, C- is still freaking terrible. The fact that people are trying to JUSTIFY a C- as "not that bad" is pathetic. Considering the rash of recent complaints, plus possible pending litigation, I wouldn't be surprised if the rating dropped again.

no one was cheering for the C-, i was just making a point that its far better than an F.. theres always room for improvement even if a company has an A with them.

as for litigation, im doubting much would come from that as a large percentage of the client base isnt old enough to bring forth litigation, and even for those that are, who has the time or money to waste to go head to head with a corporation like NCSoft... it would be financial suicide.

HawkofStorms · Jan 27, 2010, 12:50 AM // 00:50

Eh, depends. An MMO has a surprisingly large audience from a diverse set of backgrounds. I know we have IT people, former game developers, historians, chemists, and a few other interesting professions on guru at any given point in time.

I for example, am a lawyer. If I wanted to, I could sue them, and it would cost me nothing but my own manhours to do so. Sorta as an amusing side project. I have no intention of doing so... but I'm sure there are plenty of fans out there with connections just like me. Not everybody who plays video games are 13 year old kids anymore.

obsidian ectoplasm · Jan 27, 2010, 12:55 AM // 00:55

its free...............

Press_ALT_F4 · Jan 27, 2010, 01:17 AM // 01:17

Quote:

its free...............

except for the part that you have to pay for.

Perpetua Gale · Jan 27, 2010, 01:32 AM // 01:32

WOW...DOUCHE BAGS...instead of popping off about the 'GRADE" they have recieved from who the hell knows....try going to the official website for the BBB and check it from there!

If you follow the link you will see ARENANET AND NCSOFT ALL HAVE RECEIVED A VARIATION OF AN "A".

This is why guildwars has sunk soo low... its bogged down with half brained bags who can't wipe their own [email protected]!
http://www.bbb.org/western-washingto...ue-wa-22017235

http://www.bbb.org/us/Find-Business-Reviews/

blackbane · Jan 27, 2010, 01:32 AM // 01:32

except for the fact that I bought each game for 50 dollars, and additions for 5-10 dollars.

I don't know what kind of cracked out drug addict game them an A- but I sure as hell wouldn't

Devastating Flames · Jan 27, 2010, 01:46 AM // 01:46

why dont u read the log in messages and other post do u not notice they under security breaches and working on recovering ppls account ur not the only won of 6 mill accounts are register wait ur turn

Kumu Honua · Jan 27, 2010, 01:50 AM // 01:50

There, wiki is edited to show ACTUAL information. Now they can stop saying "F! ZOMG!" It even makes the section look funny because instead of saying EA has an A, they in fact have a D-. Which means that EA has worse support than NCSoft.

Odd that Blizzard isn't listed. Though, they have a B, which is quite silly.

Fate Crusher · Jan 27, 2010, 01:56 AM // 01:56

Quote:

Originally Posted by Perpetua Gale

WOW...DOUCHE BAGS...instead of popping off about the 'GRADE" they have recieved from who the hell knows....try going to the official website for the BBB and check it from there!

If you follow the link you will see ARENANET AND NCSOFT ALL HAVE RECEIVED A VARIATION OF AN "A".

This is why guildwars has sunk soo low... its bogged down with half brained bags who can't wipe their own [email protected]!
http://www.bbb.org/western-washingto...ue-wa-22017235

http://www.bbb.org/us/Find-Business-Reviews/

I'd say Ninja'ed, but you posted an hour after HawkofStorms corrected himself. So because he read from one source (albeit illegitimate), Guild Wars has sunk so low? I'd like to call his hysterical woman-speak, or a slippery slope.
Fling your monkey language elsewhere. This is a forum, not a rage contest.

I'm going to have to take Anet/NCSoft's side on this one for a change. they're well aware that they're running a business and they have made efforts to explain to the communities that they stressed on workload, especially the Support Centre. When the ball gets rolling, they're usually very swift to act. I used to be convinced that if you continuously e-mail them, they will have to stop ignoring you. But with the amount of customers needing support over account security, they're probably not running things by priority anymore.

Perpetua Gale · Jan 27, 2010, 02:04 AM // 02:04

I do not refer to Arenanet/ Guildwars as the reason as sinking so low..I refer to the players that are soo damn ignorant to do any credible research at all.

They talk out their [email protected] and bitch moan and complain about anything that makes them bleed!

"omg this skill is broken/...omg I can't create a counter to that...omg....there is too much lag...omg ...customer service sucks... omg... where is my mommy to wipe my [email protected]??!!"

obsidian ectoplasm · Jan 27, 2010, 02:23 AM // 02:23

Quote:

Originally Posted by Press_ALT_F4

except for the part that you have to pay for.

well i obviously meant monthly subscription

Lord Dagon · Jan 27, 2010, 02:44 AM // 02:44

eh give it about 3~5 more days adn you will get a response. It might take awhile but they are deffinatley quality when u get to them ^^.

Jan 26, 2010, 11:08 PM // 23:08	#1
blackbane Lion's Arch Merchant Join Date: Mar 2006 Location: new york Guild: Korean Gawd Mode Profession: Mo/A	Why is the support on this game so slow? I have put in a ticket 4 days ago about my account getting hacked, and on day 3 I got an email saying that they are moving my question to account department. I haven't been in contact with such horrible support since sending in my xbox 360, what is going on?

Jan 26, 2010, 11:14 PM // 23:14	#3
blackbane Lion's Arch Merchant Join Date: Mar 2006 Location: new york Guild: Korean Gawd Mode Profession: Mo/A	Funny you mention wow, because I also play WoW and regardless of if they can help you or not they give you some kind of notice that you aren't wasting your time. Edit: Neither WoW or NCsoft support has ever let me down, but as far as speed is involved, I have never had a ticket on WoW that went 4 days unanswered Edit 2: Solving my problem would take 2 minutes flat, all I need is my ncsoft master account info so I could get my stolen GW account back. Last edited by blackbane; Jan 26, 2010 at 11:18 PM // 23:18..

Jan 27, 2010, 12:38 AM // 00:38	#8
HawkofStorms Hall Hero Join Date: Aug 2005 Profession: E/	Yeah, I forgot about that change in the score, as it was mentioned on the GSU thread. I was actually planning to come back to this thread to edit and correct that mistake, because I just remembered that, but people have already jumped all over me for that. Although, I've noticed 4 different people complain on guru that the wiki reference is wrong.... and yet nobody has bothered to actually change the wiki to the correct rating. Strange, people bitching about me being lazy for not doing the research, but are also the same people who are to lazy to correct the wiki. Hypocrites. And really, that just indicates to me that at the time that wiki article was written, it was an F. It likely has gone up since the wiki article was written. Regardless, C- is still freaking terrible. The fact that people are trying to JUSTIFY a C- as "not that bad" is pathetic. Considering the rash of recent complaints, plus possible pending litigation, I wouldn't be surprised if the rating dropped again. Last edited by HawkofStorms; Jan 27, 2010 at 12:46 AM // 00:46..

Jan 26, 2010, 11:12 PM // 23:12	#2
Inde Site Contributor Join Date: Dec 2004	You are dealing with NCSoft, who's been flooded recently with these support tickets. NCSoft covers many different games. Their new game, Aion, has seen a recent HUGE number of these and it's slowing them down. Though I hear it's not as bad as WoW right now. Was told it's 3 weeks to get a response from their support by a few people.

Jan 26, 2010, 11:43 PM // 23:43	#4
sykoone Jungle Guide Join Date: Dec 2005 Guild: Mystical Chaos Profession: E/	Lately there's been a large number of stolen accounts in both GW and Aion. I've seen posts on Gaile's page of some people waiting a week or more before actually reaching a person instead of an auto-response. NCSoft's support personnel are helpful, but apparently overworked. It may take time, but it will get straightened out.

Jan 27, 2010, 12:03 AM // 00:03	#5
HawkofStorms Hall Hero Join Date: Aug 2005 Profession: E/	NCSoft currently has a ranking of F from the better business bureau. Just read the GSU update, and you'll realize that this game may be fun, but it's run by scum.

Jan 27, 2010, 12:50 AM // 00:50	#10
HawkofStorms Hall Hero Join Date: Aug 2005 Profession: E/	Eh, depends. An MMO has a surprisingly large audience from a diverse set of backgrounds. I know we have IT people, former game developers, historians, chemists, and a few other interesting professions on guru at any given point in time. I for example, am a lawyer. If I wanted to, I could sue them, and it would cost me nothing but my own manhours to do so. Sorta as an amusing side project. I have no intention of doing so... but I'm sure there are plenty of fans out there with connections just like me. Not everybody who plays video games are 13 year old kids anymore.

Jan 27, 2010, 12:55 AM // 00:55	#11
obsidian ectoplasm Desert Nomad Join Date: Jan 2008	its free...............

Jan 27, 2010, 01:32 AM // 01:32	#13
Perpetua Gale Ascalonian Squire Join Date: Apr 2005	WOW...DOUCHE BAGS...instead of popping off about the 'GRADE" they have recieved from who the hell knows....try going to the official website for the BBB and check it from there! If you follow the link you will see ARENANET AND NCSOFT ALL HAVE RECEIVED A VARIATION OF AN "A". This is why guildwars has sunk soo low... its bogged down with half brained bags who can't wipe their own [email protected]! http://www.bbb.org/western-washingto...ue-wa-22017235 http://www.bbb.org/us/Find-Business-Reviews/

Jan 27, 2010, 01:46 AM // 01:46	#15
Devastating Flames Frost Gate Guardian Join Date: Jun 2008 Guild: The Canthan Defenders Profession: E/Mo	why dont u read the log in messages and other post do u not notice they under security breaches and working on recovering ppls account ur not the only won of 6 mill accounts are register wait ur turn

Jan 27, 2010, 01:50 AM // 01:50	#16
Kumu Honua Jungle Guide Join Date: Feb 2008	There, wiki is edited to show ACTUAL information. Now they can stop saying "F! ZOMG!" It even makes the section look funny because instead of saying EA has an A, they in fact have a D-. Which means that EA has worse support than NCSoft. Odd that Blizzard isn't listed. Though, they have a B, which is quite silly.

Jan 27, 2010, 02:04 AM // 02:04	#18
Perpetua Gale Ascalonian Squire Join Date: Apr 2005	I do not refer to Arenanet/ Guildwars as the reason as sinking so low..I refer to the players that are soo damn ignorant to do any credible research at all. They talk out their [email protected] and bitch moan and complain about anything that makes them bleed! "omg this skill is broken/...omg I can't create a counter to that...omg....there is too much lag...omg ...customer service sucks... omg... where is my mommy to wipe my [email protected]??!!"

Jan 27, 2010, 02:44 AM // 02:44	#20
Lord Dagon Desert Nomad Join Date: Jul 2009 Location: Inside the Oblivion Gate Guild: The Imperial Guards of Istan[TIGE] Profession: E/Me	eh give it about 3~5 more days adn you will get a response. It might take awhile but they are deffinatley quality when u get to them ^^.