Can't sign in, scared - Guild Wars Forums

Ailina · Jul 08, 2010, 12:41 AM // 00:41

Ok, I can't sign into either my or my brother's accounts. I could log into them about an hour ago, but now it says that my account information is incorrect. I have not done anything like use gold buying/selling sites or responded to those phishing emails or downloaded any third-party programs that could cause this. I'm really scared, and my question is: is there any possible reason, any reason at all that this could be happening besides me getting hacked? Also, both of our NCSoft accounts were inaccessable too. I managed to use the lost password thingie with the security questions to get back the NCsoft password for my brother, but he hasn't yet gotten the email with his new password.

Please is there anything I can do right now? I hate sitting around wondering what's happening.

Please, I'm panicking. Any information any of you have would be helpful.

Age · Jul 08, 2010, 01:27 AM // 01:27

What code is it giving you if 045 that is a ban and it could be possible you are just out one on your log in info?

Lord Dagon · Jul 08, 2010, 01:32 AM // 01:32

if the info is incorrect and you are 100% sure you are using the right info, and its not giving you like "you've been banned for x amount of hrs or perma banned" you can preety much bet you've been hacked.

srry to break it to yah. try adn contact anet and get ur info reset and try and exsplain u might have been hacked.

could be uve been banned or some shizen so yea if u give us ur error code it could be useful :P

*Darcy* · Jul 08, 2010, 01:38 AM // 01:38

Send an email to [email protected] and put ACCOUNT HACKED in the subject line. In the message give them account name and your access keys. You don't need to supply the password. Send a separate email for each account.

Ailina · Jul 08, 2010, 01:44 AM // 01:44

Yeah, I was absolutely not banned. It's code 227. It says "we don't recognize your account information". And my stuff is absolutely typed correctly, so that's not the problem.
The thing is, whoever changed my password also changed my NCsoft information. My brother said that the only way they could change the password is through NCsoft, so is it possible that it's someone who hacked my NCsoft account and changed my password? If so, they can't know my character name, so they can't actually sign in and take stuff, is that right? I mean, wasn't that the whole point of adding the Character Name security question?

Is there any chance I'm still ok?

RedDog91 · Jul 08, 2010, 02:17 AM // 02:17

are you sure you aren't typing a character name from the other account?

side note: they tell you not to share accounts for a reason. (i.e. logging on a brother's account)

Ailina · Jul 08, 2010, 02:28 AM // 02:28

Quote:

Originally Posted by RedDog91

are you sure you aren't typing a character name from the other account?

side note: they tell you not to share accounts for a reason. (i.e. logging on a brother's account)

Absolutely sure. The account info was right. And my brother does not play anymore, so he lets me use his account, as a spare account for me. He lives with me, so it's not like we sent account information over email or skype or anything. So the fact that it's my brother's is irrelevant, I believe.
Also, my brother tried signing in on both on his computer, so it's not a problem with my gw file or computer or anything.

chuckles79 · Jul 08, 2010, 02:24 PM // 14:24

Your not perma banned because apparently they have Dhuum reap you right before they lock you out.
The only way I could see someone getting banned in your case is if you xferred like 500e or something from your brother's acct into yours for no reason. In which case the way forward is to...

Just do what everyone is saying and contact Anet.

Benderama · Jul 08, 2010, 03:30 PM // 15:30

i'd e-mail support, even if you weren't hacked its best to just in case. and it sounds like you've been hacked anyway

Just4Fun · Jul 08, 2010, 05:17 PM // 17:17

have you checked for CAP lock?

Ailina · Jul 08, 2010, 05:33 PM // 17:33

Yes, I've checked for caps lock and every other possible reason that it could be spelled incorrectly. My information was changed, on both the NCsoft site and on my actual game account. I have not transferred large amounts of anything (I've never even come close to having 500e at any point in my 4 years of playing, lol). I rarely transfer anything between the accounts, and when I do, it's just like a few minor runes or something.
I have never violated the TOS in any way, and the only other "third party" program I've used is TexMod for cartographer, which Anet has explicitly condoned. Never bought from gold-selling sites, never botted or any of that stuff. So that's not the problem.
I have contacted support, and they said "In order to better assist you with this account, I will transfer this question to our Account Support Team. Someone will be in contact with you as soon as possible."
I haven't heard anything since then. I just hate sitting around feeling helpless. I don't even know what was taken.

Also, one thing I'm scared of, and I don't know if it's irrational: were there ever any incidents any of you know of where the hacker also deleted the characters after stripping them, for any reason? (Like for spite or something, I dunno). Because stuff can always be gotten back, but the 4 years I've spent on my chars and titles can't.

MisterB · Jul 08, 2010, 08:47 PM // 20:47

Quote:

Originally Posted by Ailina

Also, one thing I'm scared of, and I don't know if it's irrational: were there ever any incidents any of you know of where the hacker also deleted the characters after stripping them, for any reason? (Like for spite or something, I dunno). Because stuff can always be gotten back, but the 4 years I've spent on my chars and titles can't.

Yes, that does happen, and people have posted here on Guru. It is rarely done, however. Account thieves sometimes delete characters before the account is returned. Support either cannot or will not restore deleted characters.

If you are unable to log in to either the game or your NCSoft account, your only alternative is to wait for support. Good luck. Do not tell them that either of the accounts are shared.

dagrdagaz · Jul 08, 2010, 08:51 PM // 20:51

Deleting characters is rare or nvr done i think, usually only usefull valuable things r taken.
EDIT: ok, according to MisterB it can happen.

I was gonna say, that i have had often enough at first try GW gives an error the login info is incorrect. I prolly made a typo i guess, cos second try with paying xtra attention i get the login info correct.

But u mention your NCsoft account is also inaccesible.
Uhm, the problem may have started there. If i recall correctly, security for NCsoft accounts is worse.

Ailina · Jul 08, 2010, 11:16 PM // 23:16

Quote:

Originally Posted by MisterB

If you are unable to log in to either the game or your NCSoft account, your only alternative is to wait for support. Good luck. Do not tell them that either of the accounts are shared.

Erm, is there a reason not to tell them that the accounts are shared? Just curious.

MisterB · Jul 08, 2010, 11:36 PM // 23:36

Quote:

Originally Posted by Ailina

Erm, is there a reason not to tell them that the accounts are shared? Just curious.

Yes, there is a reason. Account sharing or transfer is forbidden. Only one person is allowed to play an account. They may or may not, at their discretion, terminate accounts that are shared if they have confirmation. If you don't tell them, they don't know.

Here are some relevant excerpts from the User Agreement.

Quote:

3. LICENSE TO USE

Subject to the terms of this Agreement, NC Interactive grants to you, for your personal use only, a non-exclusive, revocable, nontransferable (except as permitted in Section 4(a)) license to use the Service,

...

You may not (a) sublicense, rent, lease, loan or otherwise transfer the Software or the Service (or any part thereof),

...

4. ACCOUNT
...

Only one person may use an Account.

http://www.guildwars.com/support/leg...-agreement.php

Jul 08, 2010, 12:41 AM // 00:41	#1
Ailina Krytan Explorer Join Date: Jan 2010 Guild: Whats Prot Spirit [FoR] Profession: R/	Can't sign in, scared Ok, I can't sign into either my or my brother's accounts. I could log into them about an hour ago, but now it says that my account information is incorrect. I have not done anything like use gold buying/selling sites or responded to those phishing emails or downloaded any third-party programs that could cause this. I'm really scared, and my question is: is there any possible reason, any reason at all that this could be happening besides me getting hacked? Also, both of our NCSoft accounts were inaccessable too. I managed to use the lost password thingie with the security questions to get back the NCsoft password for my brother, but he hasn't yet gotten the email with his new password. Please is there anything I can do right now? I hate sitting around wondering what's happening. Please, I'm panicking. Any information any of you have would be helpful.

Jul 08, 2010, 01:38 AM // 01:38	#4
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Send an email to [email protected] and put ACCOUNT HACKED in the subject line. In the message give them account name and your access keys. You don't need to supply the password. Send a separate email for each account. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Jul 08, 2010, 01:27 AM // 01:27	#2
Age Hall Hero Join Date: Jul 2005 Location: California Canada/BC Guild: STG Administrator Profession: Mo/	What code is it giving you if 045 that is a ban and it could be possible you are just out one on your log in info?

Jul 08, 2010, 01:32 AM // 01:32	#3
Lord Dagon Desert Nomad Join Date: Jul 2009 Location: Inside the Oblivion Gate Guild: The Imperial Guards of Istan[TIGE] Profession: E/Me	if the info is incorrect and you are 100% sure you are using the right info, and its not giving you like "you've been banned for x amount of hrs or perma banned" you can preety much bet you've been hacked. srry to break it to yah. try adn contact anet and get ur info reset and try and exsplain u might have been hacked. could be uve been banned or some shizen so yea if u give us ur error code it could be useful :P

Jul 08, 2010, 01:44 AM // 01:44	#5
Ailina Krytan Explorer Join Date: Jan 2010 Guild: Whats Prot Spirit [FoR] Profession: R/	Yeah, I was absolutely not banned. It's code 227. It says "we don't recognize your account information". And my stuff is absolutely typed correctly, so that's not the problem. The thing is, whoever changed my password also changed my NCsoft information. My brother said that the only way they could change the password is through NCsoft, so is it possible that it's someone who hacked my NCsoft account and changed my password? If so, they can't know my character name, so they can't actually sign in and take stuff, is that right? I mean, wasn't that the whole point of adding the Character Name security question? Is there any chance I'm still ok?

Jul 08, 2010, 02:17 AM // 02:17	#6
RedDog91 Desert Nomad Join Date: Oct 2007 Location: Farming for Nick gifts Profession: R/	are you sure you aren't typing a character name from the other account? side note: they tell you not to share accounts for a reason. (i.e. logging on a brother's account)

Jul 08, 2010, 02:24 PM // 14:24	#8
chuckles79 Wilds Pathfinder Join Date: Mar 2009 Guild: FILA Profession: P/	Your not perma banned because apparently they have Dhuum reap you right before they lock you out. The only way I could see someone getting banned in your case is if you xferred like 500e or something from your brother's acct into yours for no reason. In which case the way forward is to... Just do what everyone is saying and contact Anet.

Jul 08, 2010, 03:30 PM // 15:30	#9
Benderama Krytan Explorer Join Date: Jul 2008 Location: UK Guild: [Rage] Profession: Rt/	i'd e-mail support, even if you weren't hacked its best to just in case. and it sounds like you've been hacked anyway

Jul 08, 2010, 05:17 PM // 17:17	#10
Just4Fun Academy Page Join Date: Oct 2007	have you checked for CAP lock?

Jul 08, 2010, 05:33 PM // 17:33	#11
Ailina Krytan Explorer Join Date: Jan 2010 Guild: Whats Prot Spirit [FoR] Profession: R/	Yes, I've checked for caps lock and every other possible reason that it could be spelled incorrectly. My information was changed, on both the NCsoft site and on my actual game account. I have not transferred large amounts of anything (I've never even come close to having 500e at any point in my 4 years of playing, lol). I rarely transfer anything between the accounts, and when I do, it's just like a few minor runes or something. I have never violated the TOS in any way, and the only other "third party" program I've used is TexMod for cartographer, which Anet has explicitly condoned. Never bought from gold-selling sites, never botted or any of that stuff. So that's not the problem. I have contacted support, and they said "In order to better assist you with this account, I will transfer this question to our Account Support Team. Someone will be in contact with you as soon as possible." I haven't heard anything since then. I just hate sitting around feeling helpless. I don't even know what was taken. Also, one thing I'm scared of, and I don't know if it's irrational: were there ever any incidents any of you know of where the hacker also deleted the characters after stripping them, for any reason? (Like for spite or something, I dunno). Because stuff can always be gotten back, but the 4 years I've spent on my chars and titles can't.

Jul 08, 2010, 08:51 PM // 20:51	#13
dagrdagaz Krytan Explorer Join Date: Mar 2010 Location: NL Profession: E/N	Deleting characters is rare or nvr done i think, usually only usefull valuable things r taken. EDIT: ok, according to MisterB it can happen. I was gonna say, that i have had often enough at first try GW gives an error the login info is incorrect. I prolly made a typo i guess, cos second try with paying xtra attention i get the login info correct. But u mention your NCsoft account is also inaccesible. Uhm, the problem may have started there. If i recall correctly, security for NCsoft accounts is worse.