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Old May 02, 2012, 10:59 PM // 22:59   #1
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Default How long does Anet takes to respond to a account problem...?

Hi again.

http://www.guildwarsguru.com/forum/w...t10509319.html

2 days ago I was hesitant or not to decide whether I should get GW to not. After hearing your opinions, I brought the GW the complete edition now I have another problem. I already used my email address and activated gw2. I want to use my email address which I used a few years back for the 14 day trial. I don't remember the character names and passwords. Attempted to reset my password, but it won't take. So yesterday I sent a trouble ticket to anet about my account issue but they didn't respond. How long do they typically respond to trouble tickets in terms of account problems? Do I need to provide additional information like telling them the serial # that I wish to activate my gw with? Thanks.

Last edited by pug_ster; May 02, 2012 at 11:02 PM // 23:02..
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Old May 03, 2012, 05:08 AM // 05:08   #2
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you should get an email back in a few days...they might be pretty slammed still from the beta weekend and the errors that people were having from that.
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Old May 03, 2012, 07:37 AM // 07:37   #3
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I do hope you realize that using different e-mails for Guild Wars and Guild Wars 2 you may not be able to link the two accounts. Either way, it may be to your benefit to go to the support forum: https://forum.guildwars.com/forum/ and file a ticket there. Gaile is usually very quick to resolve issues compaired to the normal procedure.
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Old May 03, 2012, 08:36 PM // 20:36   #4
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Whenever I sent them an e-mail, I received a response the following day or the day after that.

But as someone metioned above it might take longer since they are working on gw2 too. Be patient.
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Old May 04, 2012, 03:06 AM // 03:06   #5
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I wrote them 3 times during the beta got answers in 24hrs
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Old May 05, 2012, 01:26 PM // 13:26   #6
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I got a response from ncsoft. Because I purchased 'upgrades' using my email account, IE EOTN, and storage unit and other stuff, I use my email address. When I checked the game accounts, my friend's email address is there. So is my friend's email address and my email address the account is linked? Also, I don't see gw2 in the ncsoft website. Is that normal? Thanks.

Also, can you have 2 gw game accounts linked to one ncsoft account? If so, can you log into the 2 gw game accounts at the same time? Thanks.

Last edited by pug_ster; May 05, 2012 at 08:24 PM // 20:24..
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Old May 05, 2012, 11:10 PM // 23:10   #7
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I don't really know much about the email/ncsoft account issues but running multiple copies of GW on the one computer has been doable for ages. See here: http://www.guildwarsguru.com/forum/i...t10373154.html
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Old May 05, 2012, 11:29 PM // 23:29   #8
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Actually I used my key and activated an @ncsoft account. Thanks for your replies.
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