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Old Apr 30, 2014, 09:20 PM // 21:20   #1
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hello all sorry didnt know where to write this but can someone tell me how to contact support they never answer me and played gw for more than 6 years and stoped play for 3 year when i back after 3 years i found my self banned from gw and ncsoft with no reason and when they not mail me back that show me that they done it wrong plz if anyone can help me
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Old Apr 30, 2014, 10:13 PM // 22:13   #2
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Firstly, grammar exists for a reason.

Secondly, [email protected] and all systems that use it (like the ingame report system) is broken. Any emails sent to that address get redirected to the black hole in internetland. Contacting support should instead be done by following this link.
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Old Apr 30, 2014, 10:28 PM // 22:28   #3
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sorry i know my grammar bad and second i send 3 emails and talked to them at twitter and they still not talking to me or done anything that why i want to know if there other way or not
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Old Apr 30, 2014, 10:34 PM // 22:34   #4
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As I said, follow that link (to zendesk) and you should get an answer. There are no other valid means of obtaining support. They're not ignoring you, it's just that you're not going through the right channels.
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Old Apr 30, 2014, 10:39 PM // 22:39   #5
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i did that to Submit a request and done everything the only thing i cant do that i cant talk at the forum cos i am banned from the site and banned from ncsoft
i don`t mind to banned my gw2 user but not my gw1 cos i worked hard on it and there is no reason for that they did if i done something wrong truth me i wont even talk or do anything but that user is like my life man
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Old May 02, 2014, 09:42 PM // 21:42   #6
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In most cases if you are banned for a 3rd party bot they won't look or do anything. They will tell you that they did a "thorough investigation" which basically means nothing. And they will tell you that you can't do anything about it. The message looks like this:

Hello again,

I understand that you have concerns about the termination of your Guild Wars account. I would like to provide you with additional information that may be of assistance as you review your individual situation:

The accounts that were terminated on May 26th of 2010 used a disallowed third-party program at some time in the past. That doesn’t mean the program was used within the last few days or even within the last few weeks, because the scope of our bot detection efforts extended over a long period of time. So any of the 3,700 accounts that were closed may have used a forbidden third-party program this week, last week, or even a few months ago. Some people may have installed and uninstalled a forbidden program a while ago, thinking it would not be detected. Obviously that wasn’t the case. Others may share a computer and not realize that someone else added a bot program to their system. And still others may not realize that the program that they were told was “harmless” or even “approved by ArenaNet” is actually a cheat program.

Some players have said they believe that their account was terminated because they used certain third-party programs such as TexMod or Guild Wars Multi-Client. We do not action the accounts of people who use these programs because in their original form they do not give players an inherent gameplay advantage. That has been true in the past; that remains true today. But the accounts that were terminated were not using such programs. Either the players involved were knowingly using cheat programs, or they were using what they thought were benign programs that had been altered, turning them from acceptable to unacceptable.

Please keep in mind that ArenaNet and NCsoft do not “approve” third-party programs. We know that we cannot ensure the integrity of programs that we did not create. So while we do not take action on the users of programs that are known to not give a player any gameplay advantages, establishing the integrity of any third-party program falls to the individual user.

I hope that this additional information is helpful to you. Please note that this is the final communication we will be giving in response to this appeal. Subsequent communication about this matter will be closed without response.

Regards,

GM Talon
Guild Wars Support Team
https://guildwars.zendesk.com/


Aka Anet has shitty support and is a shitty company.
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