May 02, 2014, 09:42 PM // 21:42
Join Date: Aug 2008
Location: Dallas, Texas
Guild: Zero Quality [zQ] /[LaG]/[USA]/[iQ]
In most cases if you are banned for a 3rd party bot they won't look or do anything. They will tell you that they did a "thorough investigation" which basically means nothing. And they will tell you that you can't do anything about it. The message looks like this:
I understand that you have concerns about the termination of your Guild Wars account. I would like to provide you with additional information that may be of assistance as you review your individual situation:
The accounts that were terminated on May 26th of 2010 used a disallowed third-party program at some time in the past. That doesn’t mean the program was used within the last few days or even within the last few weeks, because the scope of our bot detection efforts extended over a long period of time. So any of the 3,700 accounts that were closed may have used a forbidden third-party program this week, last week, or even a few months ago. Some people may have installed and uninstalled a forbidden program a while ago, thinking it would not be detected. Obviously that wasn’t the case. Others may share a computer and not realize that someone else added a bot program to their system. And still others may not realize that the program that they were told was “harmless” or even “approved by ArenaNet” is actually a cheat program.
Some players have said they believe that their account was terminated because they used certain third-party programs such as TexMod or Guild Wars Multi-Client. We do not action the accounts of people who use these programs because in their original form they do not give players an inherent gameplay advantage. That has been true in the past; that remains true today. But the accounts that were terminated were not using such programs. Either the players involved were knowingly using cheat programs, or they were using what they thought were benign programs that had been altered, turning them from acceptable to unacceptable.
Please keep in mind that ArenaNet and NCsoft do not “approve” third-party programs. We know that we cannot ensure the integrity of programs that we did not create. So while we do not take action on the users of programs that are known to not give a player any gameplay advantages, establishing the integrity of any third-party program falls to the individual user.
I hope that this additional information is helpful to you. Please note that this is the final communication we will be giving in response to this appeal. Subsequent communication about this matter will be closed without response.
Guild Wars Support Team
Aka Anet has shitty support and is a shitty company.