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Old Jun 29, 2015, 02:39 PM // 14:39   #1
Pre-Searing Cadet
 
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Default HELP! Just bought 8 mercenaries

Help me. So i already had 1 mercernary bought, then i bought the 8 mercenary, but it wont accept key because i already have 1 mercenary active.
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Old Jun 29, 2015, 04:09 PM // 16:09   #2
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Originally Posted by Anastassia Envied View Post
Help me. So i already had 1 mercernary bought, then i bought the 8 mercenary, but it wont accept key because i already have 1 mercenary active.
You can e-mail support https://help.guildwars2.com/anonymou...sts/new?ticket but the odds are they will tell you there is limited support for original Guild Wars then spam you with generic replies from their copy & paste bank.
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Old Jun 29, 2015, 06:45 PM // 18:45   #3
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Originally Posted by Anastassia Envied View Post
Help me. So i already had 1 mercernary bought, then i bought the 8 mercenary, but it wont accept key because i already have 1 mercenary active.
You'd probably have to find a way to remove the one merc key from your account after first removing said merc and their weps and runes etc from the game of course.

Good luck getting GW to help you tho.
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Old Jun 30, 2015, 01:01 AM // 01:01   #4
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You can e-mail support https://help.guildwars2.com/anonymou...sts/new?ticket but the odds are they will tell you there is limited support for original Guild Wars then spam you with generic replies from their copy & paste bank.
^This. Best shot is to ask support for a refund. Average wait time for GW1 tickets seems to be around 1 month or so.
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Old Jun 30, 2015, 10:33 PM // 22:33   #5
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Maybe for bannings, but my extra slot issue was taken care of within a few days. But based on experience you are most likely going to have to purchase the merc 1 and 3 packs to get 8.
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Old Jul 01, 2015, 05:33 AM // 05:33   #6
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Maybe for bannings, but my extra slot issue was taken care of within a few days. But based on experience you are most likely going to have to purchase the merc 1 and 3 packs to get 8.
Maybe the original poster should suggest that anet give them those packs in exchange for the 8-pack since their goal was 8 slots and not their fault buying the 8-pack suddenly isn't working if you already had a 1-pack slot in place. It has in the past with people I know that upgraded.

Anyway worth the shot when you contact them. Probably won't work but worth the try cause that is the fair thing for anet to do.
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